Role Overview
The Chief of Staff (CoS) helps drive organizational rhythm, strengthens leadership team effectiveness, manages high-level relationships, and ensures the CEO is fully supported and prepared for all internal and external engagements.
This is a high-intensity, fast-paced role requiring exceptional judgment, emotional intelligence, discretion, confidentiality and an ability to simplify complexity. The CoS will travel 50% or more with the CEO and operate as an extension of the CEO across all internal and external environments.
The ideal candidate is a solution-oriented, relationship-driven leader who thrives in ambiguity, maintains calm under pressure, and is deeply committed to Global Citizen's mission.
Key Responsibilities
1. CEO Office Operations, Briefings & Organizational Rhythm - 40%
- Oversee daily operations of the Office of the CEO, ensuring systems for scheduling, prep, briefings, and follow-through run seamlessly under the day to day management of the Deputy Chief of Staff.
- Manage preparation for all CEO meetings, public appearances, events, and major engagements.
- Create and maintain operational systems that improve clarity, efficiency, and reporting across the executive team.
- Drive internal communication flows, ensuring the CEO receives the right information at the right time, and ensures follow-up is executed in a timely manner.
- Ensure consistent, high-quality execution across all CEO-facing materials and processes.
2. CEO Strategic Partnership & Executive Decision Support - 30%
- Serve as the CEO's key strategic advisor, providing counsel on major decisions, internal and external dynamics, and emerging opportunities.
- Anticipate issues and surface thoughtful, solutions-oriented recommendations to support effective decision-making.
- Ensure CEO focus and time allocation align with the organization's highest-impact strategic priorities.
- Strengthen leadership team alignment by coordinating priorities, facilitating effective leadership meetings, and ensuring follow-through on decisions.
- Support the CEO in managing direct reports and sensitive personnel matters, promoting cohesion, clarity, and accountability across the senior team.
- Act as a cross-organizational integrator, ensuring collaboration and alignment between departments in service of strategic objectives.
3. Stakeholder, Board & External Relationship Management - 20%
- Manage relationships with high-level internal and external stakeholders-including board members, government leaders, corporates, philanthropists, and multilateral partners-with care, diplomacy and sound judgment.
- Prepare board materials, communications, and executive summaries, ensuring timely follow-up on commitments and alignment with strategic priorities.
- Coordinate with Communications, Partnerships, and Policy teams to ensure consistent messaging and high-quality preparation for the CEO's external engagements.
- Represent the CEO or accompany them in high-stakes meetings, ensuring continuity, strategic alignment, and effective execution.
4. Travel, Events & Real-Time CEO Support - 10%
- Travel with the CEO on as needed basis - which can be 50% of the time or more - providing strategic, operational, and hands-on preparatory support.
- Manage real-time problem solving, rapid response needs, and situational judgment while on the road.
- Coordinate with internal teams to ensure all travel and event logistics are aligned with strategic goals.
- Act as the CEO's proxy during travel, ensuring effectiveness and productivity across all engagements.
Qualifications
- 3-5 years experience as an executive-level Chief of Staff within a global, high-complexity organization.
- Demonstrated success working directly with C-suite executives and funders.
- Strong ability to navigate complex, multi-stakeholder environments (corporate, government, multilateral, philanthropic, talent/cultural).
- Exceptional problem-solving capability-able to anticipate issues, propose solutions, and execute calmly under pressure.
- Outstanding writing, communication, and synthesis skills.
- High emotional intelligence, professionalism, and diplomatic judgment.
- Ability to travel globally 50% or more of the time.
- Proven track record building trust and managing sensitive relationships.
- Ability to operate with discretion, confidentiality, and rigor in fast-moving environments.
Key Competencies
- Strategic Leadership & Judgment
- Relationship Management & Diplomacy
- Systems Thinking & Operational Excellence
- Problem Solving & Adaptability
- Executive Communication & Influence
- Cross-Cultural Fluency & Global Mindset
- Outcome-Driven Execution
- Calm Under Pressure & High Resilience
Benefits
More Details
- Must be authorized for employment in the United States.
- Global Citizen operates on a hybrid work model - 3 days (Tuesday, Wednesday, and Thursday) in our NYC office and 2 days (Monday & Friday) telecommuting.
- Full-time, ongoing employees are eligible for a competitive benefits package: Medical, dental, vision, and life insurance; commuter benefits; 403(b) retirement savings & employer match; generous paid time off (vacation, sick, and holidays); paid parental leave; employee discounts; FSA; Professional Development Assistance (EAP).
- Salary range is $215,000 - $220,000 annually.
