What We NeedCorpay is currently looking to hire a Chief of Staff, Global Payments within our Corpay Cross-Border division. This position falls under our Global Payments line of business. In this role, you will provide strategic and operational leverage to the Global Managing Director of Payments by helping translate leadership priorities into action, aligning teams across business units, driving critical initiatives, improving operating rhythms, and ensuring the organization remains focused on the highest-impact priorities. You will report directly to the Managing Director, Global Integrated Payments and regularly collaborate with cross-functional partners.
Role ResponsibilitiesThe responsibilities of the role will include:
- Strategic Execution and Executive Leverage
- Act as a strategic partner and operational extension to the Global Managing Director of Payments.
- Translate leadership priorities into clear plans, actions, owners, timelines, and measurable outcomes.
- Drive progress against key business objectives, strategic initiatives, integrations, and transformation priorities.
- Provide executional capacity and operational leverage to improve the effectiveness of the Global Managing Director and Payments leadership team.
Global Payments Operating Model and Business Unit Alignment
- Support alignment across the global Payments business, including regional, functional, vertical, solutions-led, and commercialization teams.
- Coordinate across business unit leaders to ensure shared visibility into goals, dependencies, risks, commercial priorities, and execution progress.
- Improve communication and coordination across business units so that regional and functional teams remain aligned on strategic priorities and key decisions.
- Identify where initiatives cut across multiple teams and ensure ownership, sequencing, accountability, and decision rights are clear.
Enablement, Knowledge Sharing, and Scalable Growth
- Build and manage communication channels, forums, and knowledge-sharing mechanisms that improve visibility, alignment, and engagement across the Global Payments organization.
- Develop enablement programs, educational sessions, leadership briefings, and stakeholder forums to improve understanding of Payments products, client segments, operating models, and growth priorities.
- Partner with Marketing, Product, Sales, Compliance, Operations, HR, Finance, and Risk to improve the tools, collateral, processes, and infrastructure required to scale the Payments business.
- Support the creation and refinement of sales collateral, pitch materials, onboarding resources, internal playbooks, training materials, and executive-ready presentations.
- Coordinate product feedback loops and cross-functional prioritization forums to ensure client, sales, and operational needs are captured, sequenced, and progressed.
Process Improvement, Onboarding, and Friction Removal
- Identify operational friction points across the Payments organization and work with accountable leaders to resolve them.
- Support improvements to client onboarding, compliance workflows, internal handoffs, annual review processes, revenue attribution, compensation alignment, and other cross-functional processes.
- Partner with business leaders to design onboarding plans, ramp-up materials, role clarity, and 30/60/90-day success plans where required.
- Support organizational build-out efforts, including role definition, team operating models, talent initiatives, and new team member onboarding.
Communications and Stakeholder Management
- Serve as a key liaison between the Global Managing Director of Payments, senior leaders, employees, and external stakeholders.
- Represent the Global Managing Director's intent and context in meetings and working sessions where required.
- Draft, edit, and coordinate leadership communications, business updates, presentations, briefing notes, and internal messages.
- Help improve the cadence, clarity, and consistency of communication across the Payments organization.
Confidential and Executive Support
- Handle confidential and sensitive information with discretion, sound judgment, and professionalism.
- Support the Global Managing Director with selected administrative, reporting, calendar, and stakeholder management needs where required.
- Help optimize the Global Managing Director's time, focus, and productivity by ensuring preparation, prioritization, and follow-up are handled effectively.
- Anticipate needs, flag emerging issues, and ensure the right topics reach the right forums at the right time.
Qualifications & Skills
- Bachelor's degree in commerce, Finance, or Business Administration
- 5+ years of experience
- Proven experience in a Chief of Staff, business operations, strategy, transformation, commercial operations, consulting, program leadership, or senior operational role.
- Experience operating in a complex, fast-paced, growth-oriented business environment.
- Strong understanding of cross-functional and global operating environments; experience in payments, financial services, fintech, SaaS, risk, compliance, operations, or B2B services is preferred.
- Demonstrated ability to drive execution across senior stakeholders without direct authority.
- Strong project and program management capability, with the ability to manage multiple workstreams simultaneously.
- Ability to build structure from ambiguity and create scalable processes, forums, and operating mechanisms.
- Strong analytical and problem-solving skills, with a data-driven and commercially grounded mindset.
- High judgment, discretion, resilience, and maturity when handling sensitive matters and senior-level interaction
Benefits & Perks
- Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one
- Optional company match RRSP program
- Virtual fitness classes offered company-wide
- Time-off including major holidays, vacation, sick, personal, & volunteer time
- Discounted gym membership rate
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
Pay Transparency
The expected salary range for this position is [$125,000 - $140,000 CAD], based on the candidate's work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided.
