Summary

This position is part of the U.S. International Development Finance Corporation (DFC), Office of Performance & Improvement (OPI). The Chief Innovation Officer is a champion of innovation culture and leads DFC's portfolio for improving agency operations through incubation, innovation/reengineering, internal customer liaison, and coordination of overseas and relocation support.

Duties

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The Chief Innovation Officer is a champion of innovation culture and leads DFC's portfolio for improving agency operations through incubation, innovation/reengineering, internal customer liaison, and coordination of overseas and relocation support. The incumbent serves as DFC's senior subject-matter expert on innovation-driven operational improvement, leveraging the latest innovation models and associated best practices.

The work includes identifying operational pain points; incubating and piloting new capabilities; redesigning services, processes, and operating models; leading change implementation; and building the relationships, consensus, and buy-in needed to advance practical, customer-centered solutions across DFC. The role also requires use of business process improvement, KPI-based monitoring, customer feedback, and continuous improvement methods aligned with ISO 9001, Lean Six Sigma, and related quality and process improvement approaches in order to make the Corporation effective and efficient in accomplishing its mission.

The incumbent provides expert policy advice, analysis, and recommendations to senior leadership and drives cross-organizational action to improve efficiency, effectiveness, service quality, accountability, and operational performance.

As DFC's Chief Innovation Officer, you will:

- Lead DFC's center of excellence for process improvement and innovation, including identifying operational pain points, service gaps, and emerging business requirements and translating them into actionable pilot concepts, improvement projects, or new capabilities.

- Incubate and implement new operational and mission-support initiatives by establishing concepts, governance structures, operating models, milestones, success measures, workplans, roles and responsibilities, and feedback mechanisms.

- Lead innovation, reengineering, pilots, and change implementation for existing programs, services, and business processes to improve efficiency, effectiveness, internal customer experience, and alignment with agency priorities.

- Serve as the internal agency customer liaison and relationship manager by gathering customer feedback, diagnosing service delivery challenges, coordinating solutions across mission and mission-support stakeholders, and providing executive briefings and decision-ready recommendations.

- Coordinate overseas operations support and corporate relocation support, including improving processes, reducing friction, clarifying requirements, strengthening compliance, and standardizing support approaches where feasible.

- Track continuous improvement and advise senior leadership by developing reports, implementation trackers, and analytical products; and recommending actions to improve operations and support executive decision-making.

- Supervise, support, and sponsor staff, including setting priorities, assigning and reviewing work, evaluating performance, supporting employee development, approving leave, resolving complaints, and addressing conduct or performance issues; develop followership.

Please Note: This is not a Bargaining unit position.

Requirements

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Conditions of employment

• Must be a U.S. Citizen or National
• Males born after 12-31-59 must be registered for Selective Service
• Must submit resume and supporting documents (See How To Apply)
• Suitability for Federal employment, as determined by a background investigation
• May be required to successfully complete a probationary period
• Selection may require completion of a one-year supervisory or managerial probationary period unless met during prior Federal service

Qualifications

Applicants must meet all eligibility and qualification requirements no later than the closing date of this announcement.

You may qualify at the GS-15 level, if you fulfill the following qualification requirements:

A. One year of specialized experience equivalent to the GS-14 grade level in the Federal service that demonstrates your ability in all of the following:

(1) Lead enterprise-level innovation, business process improvement, and operational transformation initiatives that improve organizational efficiency, effectiveness, service quality, or customer experience;

(2) Design, implement, and evaluate pilots, proof-of-concept efforts, process redesigns, and/or new operating models using performance measures, customer feedback, risk analysis, and continuous improvement methods;

(3) Advise senior leaders on innovation strategy, change management, governance, implementation planning, and cross-organizational operational improvements;

(4) Build consensus and negotiate solutions across senior-level stakeholders, mission offices, and mission-support functions to implement complex organizational changes; and

(5) Supervise and lead teams by setting priorities, assigning work, evaluating performance, and supporting employee development.

Note: Education is not substitutional at this grade level.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

This position is being advertised concurrently with vacancy announcement using Merit Promotion (MP) procedures. If interested, refer to that announcement to determine if you meet MP requirements and can apply to that announcement. NOTE: You must apply separately to each announcement in order to be considered under both.

This announcement may be used to fill similar positions, if additional vacancies occur.

Education

This job does not have an education qualification requirement.

Additional information

Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must:

1) meet CTAP or ICTAP eligibility criteria;

2) be rated well-qualified for the position with a score of 85 or above; and

3) submit the appropriate documentation to support your CTAP or ICTAP eligibility.

If you are a veteran with preference eligibility and are claiming 5-points veterans' preference, you must submit a copy of your DD-214 or other proof of eligibility showing type of discharge/character of service. If you are claiming 10-point veterans' preference, you must submit documentation from the Departments of Veterans Affairs (VA) showing type of discharge/character of service and your disability percentage. You may also submit an SF-15, "Application for 10-Point Veterans' Preference" plus the documents listed in this form to support the claim for veteran preference. For more information on veterans' preference visit: https://www.usajobs.gov/Veterans.

Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/verify/).

Telework Suitability: The duties of this position is suitable for telework. The selectee may be allowed episodic or emergency telework with supervisor approval and if they meet the eligibility criterion in the 2010 Telework Act.

Stipulations of Employment: Selection may require completion of a 1-year probationary period.

Work Schedule: This position allows for a flexible work schedule.

Recruitment and relocation incentives may be authorized for this position.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.