A Place For Mom Inc

Chief Experience Officer

A Place For Mom Inc • $120K — $150K *
Edwardsville, IL 62025In-Person
Hospitals & Medical Centers
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Minimum 3 years leadership experience in healthcare, ideally in assisted living or skilled nursing.
  • Strong strategic thinking and planning capabilities.
  • Excellent communication and interpersonal skills.
  • Ability to collaborate with diverse teams and stakeholders.
  • Experience with data analysis and customer experience metrics.
  • Passionate about delivering exceptional customer experiences.
  • Creative and innovative problem-solving skills.

Responsibilities

  • Ensure efficient day-to-day community operations.
  • Provide visionary leadership and implement strategic goals.
  • Uphold high standards of resident care alongside the care team.
  • Oversee hiring, training, and mentorship of community staff.
  • Ensure compliance with all relevant regulations.
  • Foster collaboration with associates, residents, families, and physicians.
  • Manage budgets to ensure financial success of the community.
  • Develop relationships with local healthcare providers and resources.

Benefits

  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Flexible Spending Accounts (FSA/HSA/Dependent Care)
  • Employee Assistance Program (EAP) with medical plan enrollment
  • Generous Paid Time Off Package
  • Bonus & Incentive Opportunities
  • Benefits start the first of the month after hire date!
Full Job Description
Responsibilities:
  • Ensure the efficient and effective day-to-day operations of the community.
  • Provide visionary leadership to the community, setting and implementing strategic goals and objectives.
  • Uphold high standards of resident care, working closely with the care team to provide and promote the health, safety, and well-being of residents.
  • Oversee hiring, orientation, ongoing training, coaching, and mentorship to community leaders and associates.
  • Ensure compliance with all federal, state, and local regulations.
  • Foster effective communication and collaboration with associates, residents, families, and physicians.
  • Manage budgets and financial performance to ensure the community's financial success.
  • Develop and maintain relationships with local healthcare providers and other community resources.


Requirements

Requirements:
  • Minimum of 3 years leadership experience in a healthcare setting, preferably in assisted living, skilled nursing, or a related field is required.
  • Strong strategic thinking and planning skills, with the ability to translate ideas into actionable plans.
  • Excellent communication, interpersonal, and relationship-building skills.
  • Demonstrated ability to work collaboratively and cross-functionally with various teams and stakeholders.
  • Experience with data analysis, customer feedback, and customer experience metrics.
  • Passion for delivering exceptional experiences to customers and a commitment to excellence.
  • Ability to think creatively, innovatively, and outside the box to drive results.


Our Commitment to You - Executive Benefits at Chapters Living:
  • Medical, Dental, and Vision Insurance
  • Employer-Paid Life Insurance
  • Flexible Spending Accounts (FSA/HSA/Dependent Care)
  • Employee Assistance Program (EAP) when enrolled in medical plan
  • Generous Paid Time Off Package
  • Bonus & Incentive Opportunities
  • Benefits start the first of the month following your hire date!

About A Place For Mom Inc

A Place for Mom is a senior care referral service based in Seattle, Washington. The company provides assistance to families in finding senior care options, including assisted living, independent living, memory care, in-home care, and nursing homes. A Place for Mom has a network of over 20,000 providers and has helped over one million families find senior care. The company was founded in 2000 by Pamala Temple and has since been acquired by General Atlantic and Silver Lake Partners.
Learn more about A Place For Mom Inc
Size
1,500 employees
Industry
Healthcare
* Ladders Estimates

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