Job Summary: The Chief Engineer is responsible for ensuring proper operations, maintenance, service and repair of all equipment, while supporting the goals of guest satisfaction, cost control and profitability. He/she is also responsible for overseeing and participating in the Preventative Maintenance program, ensuring that all rooms and public space meet Hilton and AFP Management standards.
QualificationsEducation & Experience:
- At least 5 years of progressive experience in a hotel or a related field; or a 2-year college degree and 3 or more years of related experience; or a 4-year college degree and at least 2 years or related experience. Supervisory experience required.
- High School diploma or equivalent required.
- Current Certification as required by Federal, State or Local governing agents pertaining to trade requirements (i.e. HVAC, pool operation, electrical), property specific.
- Current certification and licensing to operate and repair the hotels boilers and chillers as required by the State of Florida.
- Must have a valid driver's license for the applicable state.
Physical requirements:
- Long hours sometimes required.
- Heavy work - Exerting up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
- Ability to stand during entire shift.
Mental requirements:
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must routinely meet deadlines
- Must be able to multitask.
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, etc. from sources and consider, adjust or modify to meet the constraints or the particular need.
- Must be effective at listening to, understanding, clarifying and resolving the Concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic functions.
Duties & FunctionsEssentials:
- Approach all encounters with guests and employees in an attentive, friendly. courteous and in a service-oriented manner.
- Maintain regular attendance in compliance with AFP Management standards, as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working.
- Always comply with AFP Management standards and regulations to encourage safe and efficient hotel operations.
- Train and supervise the hourly Engineering staff and coordinate all scheduling.
- Review Engineering staffs worked hours for payroll compilation and submit to accounting on a timely basis.
- Focus the Engineering Department on their role in contributing to STAY Scores.
- Motivate, coach, counsel and discipline all Engineering personnel according to AFP Management standards. Conduct all 90 day and annual employee performance appraisals according to AFP Management standards. Prepare and conduct all Engineering interviews and follow hiring procedures according to AFP Management standards.
- Attend weekly staff meetings and provide training on a rotational basis using the steps to effective training according to AFP Management standards.
- Respond to employee emergency situations using information contained in M.S.D. sheets. Keep M.S.D. sheets current and easily available (with Housekeeping Manager).
- Establish ongoing training for all departments especially Housekeeping, Front Desk and Kitchen to maintain basic upkeep of their departments and equipment.
- Adhere to budgeted or forecasted expense allotments, using proper procedures for all purchases and keep all necessary items (light bulbs, name tags, etc.) stocked.
- Coordinate all inspections of the fire safety systems, including extinguishers, smoke alarms, etc., to maintain proper safety standards.
- Manage energy expenses and continually work towards energy conservation.
- Participate in required M.O.D. coverage as scheduled.
- Ensure that the Preventative Maintenance program is implemented and administered according to AFP Management standards.
- Evaluate and spot check the work of all staff and contractors or outside laborers.
- Handle guest room maintenance requests in a timely manner.
- Maintain files of and be familiar with all operational manuals and warranty agreements for equipment. Immediately follow up on any alarms to determine the exact location and cause. Determine emergency status and report to Guest Services and/or the General Manager with findings.
- Ensure that employees are always attentive. Friendly, courteous and helpful to guests, all other employees and managers.
- Always carry a pager. Act as emergency contact person.
- Attend monthly all-employee meetings and any other functions required by management.
- Maintain a professional working relationship and promote open lines of communication with managers, employees and other departments.
- Ensure that pool and spa are in compliance with area health codes.
- Always use proper two-way radio etiquette when communicating with other employees.
- Ensure the proper use of radio etiquette within department.
- Chair Safety Committee, as well as help coordinate fire drills and the training of all employees on safety procedures.
- Establish and maintain key control system.
