Help The United States Space Force (USSF) at Los Angeles Air Force Base, El Segundo, CA is searching for a Chief for Customer Support for the 61 FSS (NH-0201-02, GS-05/11 equivalent). Description: Systems Base Delta 3 is offering an opportunity for a highly motivated, independent, and customer-focused leader to spearhead our high-tempo ID Card Section. In this vital role, you will be the premier point of contact and the foundational support for the first generation of U.S. Space Force Guardians. Operating at the vital intersection of security and readiness, you will manage daily operations to ensure our warfighters, civilians, and contractors are equipped with the credentials necessary to secure the space domain. This is not a standard customer service position; it is a foundational pillar of our national security apparatus. If you thrive in fast-paced environments, possess a warfighter-first mentality, and are ready to streamline processes while maintaining rigorous compliance with Department of War security standards, this is your launchpad. Join us at Systems Base Delta 3 and actively shape the future of the Space Force. Ideal Candidate: We are looking for a candidate with skills in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness, who will serve as a technical specialist and spokesperson to further operating agency objectives on important issues. The ideal candidate will possess the ability to prepare special studies and staff reports, and demonstrate the ability to meet emergency and/or changing program requirements within available resources and with minimum sacrifice of quality or quantity of work. It is expected the candidate exhibits the ability to establish effective working relationships and to communicates well with others, orally and in writing, including preparing and conducting formal and informal briefings. Key Skills and Abilities: 1. Knowledge of the principles, theories, techniques, practices, mission, and organizational structure of the specific program and or functional field to assist in supporting Air Force wide military personnel program administration responsibilities. 2. Knowledge of the laws, regulations, principles, and practices of military personnel programs. 3. Knowledge of sustainment program inspection requirements, reports, and program terms, as well as knowledge of common management principles to provide advisory services and inspect assigned programs. 4. Skill in adapting analytical techniques and evaluation criteria to the measurement and improvement of program effectiveness, and in serving as a technical specialist and spokesperson to further operating agency objectives on important issues. 5. Ability to prepare special studies and staff reports, including the ability to meet emergency and/or changing program requirements within available resources and with minimum sacrifice of quality or quantity of work. 6. Ability to establish effective working relationships and to communicate well with others, orally and in writing, including preparing and conducting formal and informal briefings. Requirements Help Conditions of employment - Must be a U.S Citizen. - Must be able to obtain and maintain a Secret security clearance. - May be required to handle and safeguard sensitive and/or classified information in accordance with regulations to reduce potential compromise. - Eligible for situational teleworking only, including Emergency and OPM prescribed "unscheduled telework". - May be required to work overtime on an unscheduled or emergency basis. - May be required to travel by military or commercial aircraft in the performance of TDY assignments. - This position will close after 5 business days or 75 applications, whichever comes first. - PCS funding is authorized. (This is a Centrally Managed position.) - Subject to Temporary Duty Assignment (TDY): Approximately 15 days per year. - The work requires the incumbent to obtain and maintain Real-Time Automated Personnel Identification System (RAPIDS) access as the Site Security Manager (SSM). Qualifications The 0201 series does not have an individual occupational requirement that must be met. You can view the experience level requirements here. Please scroll down to the 3rd section titled Administrative and Management Positions. Additional information Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information. Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here. Expand Hide additional information Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.