About the roleWe are hiring a CHB Operations Leader to join our US Customs Product & Operations team in Baltimore. In this role, you will lead a team of customs brokerage professionals responsible for managing import shipments end-to-end, ensuring compliance with US Customs regulations, and delivering a strong client experience. You will act as a subject matter expert, overseeing daily operations, monitoring KPIs, and driving team performance while maintaining a hands-on approach during peak periods. This role offers the opportunity to lead a high-impact team, develop operational excellence, and contribute to continuous improvement in a fast-evolving customs environment shaped by regulatory change.
What We OfferThis is an exciting career opportunity to work in a truly international company that makes global trade happen. You will be interacting daily with passionate colleagues around the world, giving you the opportunity to develop your professional skills in a global environment. Through the training and support we provide and learning on the job, you will have the chance to truly take your career all the way.
- Work in a global organization with exposure to international stakeholders and complex supply chains
- Access to ongoing training, internal systems, and development opportunities across Maersk
- Opportunities for career progression within Customs Brokerage or broader logistics functions
- Competitive benefits including Health Insurance, Paid Time Off, and 401k Match.
Key Responsibilities:- Lead and manage a team of customs brokerage professionals, ensuring high-quality service delivery and operational performance
- Oversee the end-to-end import customs brokerage process, ensuring accuracy, compliance, and timely execution
- Monitor and drive performance against KPIs, using data and reporting tools to guide decisions and improve outputs
- Ensure compliance with US Customs regulations, partner government agencies (PGA), and internal policies
- Manage client relationships, ensuring strong service delivery, issue resolution, and account retention
- Support financial accuracy including invoicing, accruals, and accounts receivable follow-up
- Drive continuous improvement using lean methodologies to optimize team efficiency and productivity.
Who we are looking for:We recognize that experience comes in many forms. If you don't meet every qualification, we still encourage you to apply.
- 3-6 years of experience in customs brokerage, international trade, or a related logistics environment
- 1-3 years of experience leading or supervising teams, with a hands-on leadership approach
- Strong understanding of US import processes, tariff changes, and regulatory compliance requirements
- Proven ability to manage operational performance, analyze KPIs, and drive continuous improvement
- Experience with customs entry processing and familiarity with PGA requirements
- Strong communication, problem-solving, and stakeholder management skills across all levels
- Proficiency in Microsoft Office tools (especially Excel) and ability to work with operational systems (CargoWise is a plus).
Job type: Full-time
Location: Baltimore, Maryland (On-site, 5 days per week)
Travel expectations: Minimal; occasional travel may be required on a one-off basis.
Salary: $100,000 - $120,000 USD*
*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions, experience, and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.
