As our Director of Rooms, you're the mastermind behind smooth stays and unforgettable guest experiences. You'll lead the charge across the Rooms Division-including Front Office, Concierge, Guest Recognition, PBX, Housekeeping, Valet Laundry, and Valet Parking-making sure every detail is dialed in. From maximizing revenue to keeping service standards sky-high, you're the go-to for seamless operations and happy guests. If you're a natural leader with sharp communication skills, a knack for solving problems, and a passion for hospitality, come join us and help turn great stays into lasting memories.
KEY SKILLS/RESPONSIBILITIES - Captain of Inspiration: Guide the Rooms Division team with clarity and confidence, creating a culture where excellence and top-tier service are the norm-not the exception.
- Talent Builder Extraordinaire: Hire, train, and develop a high-performing crew. You're all about setting people up for success and keeping operations smooth, efficient, and aligned with company standards.
- Chief Problem Solver & Connector: Tackle challenges before they become problems and keep communication flowing-whether it's with guests, team members, or other departments. You're the glue that keeps everything connected.
- Maestro of Order & Efficiency: Manage budgets, analyze performance, and keep everything-from staffing to systems-running like a well-oiled machine. With your tech savvy and sharp eye for detail, nothing slips through the cracks.
EDUCATION & EXPERIENCE - High school diploma or equivalent required.
- At least 5 years of experience in a similar position
- Valid driver's license from the applicable state.
- Able to work effectively under pressure, maintaining composure while quickly evaluating situations and determining the best course of action
- A strong communicator who listens actively to understand concerns raised by coworkers and guests, and effectively conveys ideas and solutions
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
PROPERTY INFORMATION:
The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table. The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event. Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.
Application deadline for Colorado positions:
