Channel Solutions Engineer

Location: Hybrid (3 days in office per week) in Allen, TX or remote in AZ, AR, CA, CO, FL, GA, IL, IN, IA, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA

About the Role

The Channel Solutions Engineer serves as the technical authority for Resi's entire indirect channel, supporting both distribution and dealer motions as a shared resource. This role broadens the set of use cases partners are able to sell, and raises the value of each new customer through correct tier and platform configuration across the full product set. The Channel Solutions Engineer does not carry a territory and does not close deals; the objective is to make partners technically self-sufficient and to make their deals closeable.

Supervisory Responsibilities: None

Benefits and Compensation

We have a passion for making all employees feel supported. In addition to having a genuine interest in helping you do your best work and drive your career, we offer:

• 100% employer-paid premiums for Medical HDHP Plan, Dental, and Vision for employee
• 70% employer-paid premiums for Medical PPO Plan for employees, and Medical, Dental, and Vision for dependents
• 401K match
• Hybrid work model - 3 days in the office / 2 days remote each week
• 12 paid Company Holidays
• 2 paid Volunteer Time Off days
• 15 days PTO, to start, increases with tenure and seniority.
• Paid parental and adoption leave
• Compensation Range: $90k - $100k base + $15k variable = $105k - $115k OTE

Compensation ranges are determined by role and location. The range displayed on each job posting reflects the pay range for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

The following states are approved as remote work locations for this position: AZ, AR, CA, CO, FL, GA, IL, IN, IA, MD, MI, MN, MO, NC, OH, OK, PA, SC, TN, TX, WA, VA - All other states are not in consideration for this role at this time.

What You'll Do

• Technical training: Delivering technical training to distributor sales teams and dealer technical staff, working through the distributor's sales organization to reach its dealer network at scale.
• Enablement assets: Building reusable technical materials - use case guides, reference designs, configuration standards, and signal path documentation - spanning the full platform.
• Vertical breadth: Developing and maintaining technical positioning across multiple vertical deployments so partners can sell beyond a single use case.
• Solution design: Supporting complex and multisite opportunities pre-sale; assisting partners in scoping, specifying, and positioning systems that align with the end customer's requirements.
• Technical escalation: Serving as the escalation path for distributor representatives and dealers on product, workflow, and integration questions.
• Competitive intelligence: Maintaining deep knowledge of the competitive landscape, including protocol-level differentiation, to help partners position Resi accurately and defensibly.
• Expansion engineering: Identifying opportunities within existing customers where additional platform capability or hardware addresses an emerging need, and supporting the partner through that conversation.
• Demo environment: Maintaining and evolving a demo environment that reflects real-world use cases across verticals, for both new partner training and feature launches.
• Feedback loop: Aggregating technical friction points and capability gaps from the partner base and partnering with Product and Engineering to influence the roadmap.
• Event presence: Providing technical presence and support at industry and integrator-facing events.

What You'll Bring

• System design: Hands-on ability to scope and specify a system, not only explain a product.
• Field credibility: System build and installation experience, or equivalent time in the field; credibility with integrators comes from having done the work they do.
• Platform fluency: Understanding of SaaS architecture, API workflows, cloud-based video distribution, and encoder/decoder signal paths.
• Training ability: Comfortable training a room, not only solving a ticket; this is an enablement role more than a support role.
• Consultative approach: Ability to translate technical detail into business and mission impact language for both technical and non-technical leadership.
• Vertical range: Credible across multiple markets, including but not limited to the faith-based sector.

Education and Experience:

• A high school graduate (or holder of an equivalent degree) with BS/BA preferred
• 3 to 5 years of industry or professional AV experience
• 2+ years experience as a Sales Engineer or Solutions Engineer in ProAV or video infrastructure
• Hands-on system design and installation experience strongly preferred
• Experience supporting an indirect or partner-led sales motion preferred
• Strong computer skills
• Travel expected

Work Environment & Physical Demands:

Prolonged periods of sitting at a desk and working on a computer will be required. This role consistently operates standard office equipment such as computers and phones. This is largely a sedentary role but may occasionally require lifting up to 50 pounds, walking, bending, or standing as necessary. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

If you require a modification to your work equipment or furniture please contact the People Team - [redacted]

**Applications will be taken on an ongoing basis.