Channel Account Specialist

Pilot • $75K — $90K *
New York, NY 10025In-Person
Telecommunications & Hardware
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 3+ years in sales support or operations in telecommunications or B2B services
  • Proficiency with Salesforce CRM; experience with data management
  • Understanding of telecom services like DIA and Ethernet preferred
  • Ability to multitask in a fast-paced environment
  • Strong organizational skills and attention to detail
  • Excellent communication skills for internal and external interactions
  • Self-motivated and collaborative when necessary

Responsibilities

  • Respond to deal registration and service order requests from channel partners
  • Deliver exceptional customer service through proactive support
  • Manage Near-Net partner quote requests and collaborate with stakeholders
  • Coordinate with cross-functional teams to resolve operational issues
  • Create and manage projects from partner quote requests
  • Distribute sales collateral and rate cards to partners
  • Track and report partner commissions in collaboration with finance

Benefits

  • Company-sponsored medical, dental, and vision coverage
  • 401(k) plan with company sponsorship
  • Commuter and wellness reimbursement programs
  • Competitive paid time off (PTO)
Full Job Description
ON A TYPICAL DAY YOU'LL
  • Respond to daily deal registration, quote, and service order requests from channel partners; providing accurate pricing, serviceability details, creation of partner opportunities, and the processing of orders with attention to detail
  • Deliver an exceptional customer experience to our channel partner base through responsive communication, proactive support, and professional service
  • Serve as the primary channel team point of contact for the management of Near-Net partner quote requests; including budgetary quoting, feasible study, non-standard pricing, and collaboration with other New Build project stakeholders
  • Collaborate cross-functionally with Sales Engineering, Network Engineering, Customer Experience, Service Delivery, and Accounting teams to facilitate partner requests and resolve operational issues
  • Create and manage Sales Engineering Request projects generated from partner quote requests
  • Distribute On-Net building lists, rate cards, and updated sales collateral to channel partners
  • Own partner commission tracking and commission reporting in collaboration with the finance and accounting teams.
  • Maintain data accuracy within Pilot's CRM systems and other sales and operational tools
  • As required, attend industry trade shows and events as a representative of the channel sales team

WHAT WE'RE LOOKING FOR
  • 3+ years of experience in sales support, sales operations, account coordination, customer experience, or related role within telecommunications or B2B services
  • Experience with Salesforce CRM or similar CRM platforms required; ability to create and maintain accurate data records
  • Strong understanding of telecommunications services (DIA, Ethernet, Dark Fiber, Wavelength) is a plus; demonstrated ability to quickly learn technical products and services is a must
  • Proven ability to manage multiple priorities and requests simultaneously in a fast-paced environment
  • Exceptional organizational skills and attention to detail, particularly when managing quotes, deal registration, service orders, and commissions reporting
  • Excellent written and verbal communication skills with the ability to interact professionally with channel partners, customers and cross-functional internal teams
  • Self-motivated and able to work independently while knowing when to collaborate and escalate appropriately
  • Proficiency in Google Suite (Sheets, Docs, Slides) and Salesforce CRM, with comfort learning new software platforms (e.g., Connectbase)
  • Strong problem-solving skills and customer service orientation
  • Ability to work in an office environment; ability to lift up to 50lbs on occasion; ability to occasionally stand for extended periods, reach, bend, stoop, and lift
  • Ability to travel up to 20% of the time for conferences, industry trade shows, and events if required (estimated 2-4 times per year)


PILOT'S PAY & PERKS
  • Base salary of $75,000 - $90,000
  • Company-sponsored Medical, Dental, Vision Coverage
  • Company-sponsored 401(k)
  • Commuter & Wellness Reimbursement
  • Competitive PTO


About Pilot

Pilot is a financial services company that provides bookkeeping, tax, and CFO services to startups and small businesses. The company's platform automates financial processes and provides real-time insights into financial performance. Pilot was founded in 2017 by a group of former PayPal employees and has raised over $120 million in funding. The company has over 1,000 clients and has partnerships with major accounting software providers such as QuickBooks and Xero.
Learn more about Pilot
Size
200 employees
Industry
Finance & Insurance
Net Income
-$10 million
Founded
2017
5 Year Trend
+50%
Revenue
$100 million
NASDAQ
PLT
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Pilot

More Telecommunications & Hardware Jobs

Find similar Channel Account Specialist jobs:

NationwideNew York, NY