Change Readiness LeadThe Change Readiness Lead will be part of a team of change readiness experts with accountability for managing and implementing organizational adoption through change management to enhance business efficiency and productivity. The team will focus on people and the organizational side of change, including changes to business processes, systems, technology, job roles, and organizational structures.
Change Readiness Leads will play a key role in ensuring initiatives meet objectives by increasing stakeholder ownership, employee engagement, implementation, and sustainment. The Change Readiness Lead will work to drive faster adoption, greater ultimate utilization, and higher proficiency on the changes impacting employees in the organization such that business results are achieved.
Outcomes of Change Readiness include:
- Increased adoption through knowledge and training
- Project Sustainability through clear expectations and program monitoring
- Increased Transparency, Accountability and Communication
- Application of a structured methodology with Change Readiness activities
- Increased adoption through assessment and enhancement to the change impact on CX and EX
- Complete change management and adoption readiness assessments to gauge readiness
- Identification, analysis and preparation of risk mitigation tactics
- Identify and manage anticipated resistance through mitigation plans
Position Responsibilities:Enterprise Readiness Guidelines and Deliverables- Manage a portfolio of Readiness Projects that meet or exceed timeline expectations.
- Provide timely and accurate feedback on Project deliverables.
- Communicate with Leadership and LOB's in a timely, concise, professional manner.
- Identifying potential risks and anticipated points of resistance and develop specific plans to mitigate or address concerns.
- Providing input, document requirements to support the design and delivery of training programs.
- Deliver completed milestones on time and effectively manage deliverable expectations.
- Create and design process guidelines/standards.
- Support creation of ongoing Executive communications documents to share progress and findings with Comerica stakeholders.
Establish Focused Partnership- Partner with respective LOB's and act as SME to partner and be viewed as an asset in the change process.
- Communicate, coach and reinforce established guidelines/protocols to support respective LOB's.
- Work collaboratively with assigned LOB/Support Function to design Readiness standards / guidelines.
- Drive and create solutions that will maximize matrix environment to enhance efficiencies across the assigned LOB/Support Function.
- Pro-actively work with the assigned LOB/Support Function team to provide feasible process improvement opportunities based on their needs/challenges.
- Participate in discovery sessions to better understand needs and outline support plan.
- Implement and improve ongoing Customer Experience through learnings from customer project feedback process.
Readiness Transformation Support- Work with Adoption Leadership and project teams to integrate change management activities into the overall project plan.
- Provide input, document requirements and support the design and delivery of training programs.
- Support stakeholders with clear and timely communication regarding change milestones, risks and remediation plans.
- Guide stakeholders through the Enterprise Change process.
- Identify resistance and performance gaps, and work with Readiness Leadership to develop and implement Remediation plans.
- Execute actionable deliverables from Readiness Leadership for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan.
- Support knowledge exchange of Readiness Team's capabilities for assigned LOB/Support Team.
- Ensure concise and clear communication of the assigned LOB/Support Function.
Implementation and Sustainment- Achieve desired outcomes with success measurements such as advocacy, awareness, understanding, engagement, satisfaction, adoption to achieve long-term sustainability.
- Manage and lead Adoption and Sustainment timeline to ensure milestones are achieved and project accomplishes set objectives.
- Achieve controllable success based on relevant business case.
- Manage sustainability framework model for respective LOB's to ensure sustainability and accountability of initiative.
- Provide initiative feedback plan to ensure project levers such as procedures, behaviors and processes are properly developed, provide guidance to pivot to achieve sustained results.
- Pro-actively work with the assigned LOB/Support Function on overall deployment of process-related changes.
- Partner with key stakeholders to optimize the solution and achieve a high adoption rate.
- Other duties as assigned.
