Change Management Technical SpecialistThe Change Management Technical Specialist develops and implements comprehensive department-specific onboarding programs across our sales, service, and implementation teams. This role is responsible for developing and delivering specific training to external clients after onboarding for the assigned business unit.
Key Responsibilities and Duties- Designs, executes, and delivers onboarding tailored to the needs of sales, implementation, servicing, and business/corporate clients.
- Collaborates with internal training teams to leverage existing resources and expertise, enhancing the overall enterprise training experience.
- Manages and organizes training materials and programs to ensure they are accessible and up-to-date.
- Role is critical in advancing transformation initiatives, including existing remediation work, simplification of existing processes and operational readiness.
- Partners with Leadership to align learning goals and outcomes to business initiatives and goals.
- Assesses program effectiveness using relevant metrics and correlates metrics with the learning objectives. Uses results to report on trends and continuously improve quality.
Educational Requirements- University (Degree) Preferred
Work Experience- 3+ Years Required; 5+ Years Preferred
Physical Requirements- Physical Requirements: Sedentary Work
Career Level7IC
Additional Job Description
- This role is critical in advancing Treasury Management transformation initiatives, including existing remediation work, simplification of existing processes and operational readiness.
Preferred Qualifications- Treasury Management/ Cash Management experience.
- Experience building, developing and delivering training programs.
- Strong written and oral communication skills. Excellent facilitation skills that foster engagement online and in-person.
- Attention to detail, sense of urgency, and consistent follow-through are essential.
- Technical skills: Proficient in Microsoft Office (PowerPoint, Excel). Strong preference for experience with Salesforce, Salesforce's Service Cloud, and FIS BST (Business Service Tool).
Hybrid work is a minimum of four days a week, one flexible day for remote work.Expected Travel: 15%
Posting End Date: 06/20/25
