AT&T has an opening for a Change Management Analyst to support the program’s configuration control board, customer’s technical post implementation review, and root cause analysis of issues that arise during network maintenance from a technical and process prospective; as well as, engaging with internal and external stakeholders to process program maintenance activities through applicable local and enterprise channels.
The job duties of the Change Management Analyst are as follows:
- This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.
- Support measurement and reporting for weekly and monthly meetings and as required.
- Experience with ServiceNow dashboards, tools, and reporting.
- Interface with and coordinate work taskings through customer managed ticket system.
- Collaborate with the Project Managers to integrate change management activities into the existing project plans.
- Identifies and tracks program risks and action items to closure, assessing risk and cost of changes.
- Ability to cover down for team lead in their absence.
- Assist the team lead in ensuring timely approval for all types of changes.
- Manage change and trouble tickets within the guidelines of the Change Management procedures.
- Create change management plans for projects or change initiatives acknowledging all aspects of change - analysis, plan, implementation, communication, and other associated change considerations.
- Work with project team for scheduling changes, and ensure change evaluation and release planning is effective
- Support the team lead in efforts ensuring high performance and quality are consistent.
- Assist the team lead in ensuring timely approval for all types of changes.
- Work with engineering and operations teams for evaluation of change during approval and after deployment.
- Vetting and when required, engaging with maintenance activity submitters on their requested maintenance submissions to ensure accurate and timely execution of planned activities.
Required Clearance: TS/SCI with polygraph. (#ts/sci) (#polygraph)
Required Qualifications:
Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a Doctorate and 3 years, master’s and 4 years, bachelor’s and 6 years, associates and 8 years or HS diploma and 10 years. Additional required qualifications include: Must comply with DoD 8570 Information Assurance Technical (IAT) Level 2.
Additional required qualifications include:
- Working knowledge of the Service Management basic functionality, workflows, and ITSM processes.
- ITIL V3 or V4 working knowledge.
- Strong knowledge of change management methodologies and best practices.
- Excellent communication and interpersonal skills.
- Solid understanding of product release methodologies.
Desired Qualifications
- Prior experience as a change manager on a government program
- ITIL V3 or 4 certification.
- IT networks background with a moderate understanding of network equipment, protocols, routing & switching.
Ready to join our team? Apply today!
Our Change Management Analyst (Network Engineer Level II) (Government) earns $89,200 - $194,778 yearly. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.
Joining our team comes with amazing perks and benefits:
Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays) *Pro-rated when working less than 40 hrs/wk.
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected · Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T wireline phone
Weekly Hours:
40
Time Type:
Regular
Location:
Chantilly, Virginia
