Overview

Position Summary

The Change Adoption Specialist will be responsible for leading and driving change adoption activities across large-scale, complex IT and strategic initiatives within the PMO organization. This role partners closely with Project Managers, business stakeholders, internal communications, and executive sponsors to ensure successful adoption of new processes, systems, and ways of working.

 

The Change Adoption Specialist will design and execute structured change management strategies that drive awareness, engagement, and sustained behavioral change across the organization. This role will proactively assess change impacts, identify adoption risks, and implement targeted interventions to ensure business outcomes are realized. The individual will facilitate stakeholder alignment, develop communication and training strategies, and provide ongoing adoption insights to leadership.

 

This role requires strong collaboration with cross-functional teams and PMO leadership to embed change adoption practices into project delivery lifecycles, ensuring initiatives are not only delivered—but successfully adopted and sustained.

 

**This position is not available to residents of California**.

Responsibilities

• Lead organizational change management activities for cross-functional projects and programs.
• Conduct change impact and stakeholder assessments to identify adoption risks and opportunities.
• Develop and execute change management, communication, and stakeholder engagement plans.
• Partner with project managers, business leaders, and sponsors to drive organizational readiness and adoption.
• Design and coordinate training, enablement, and change champion activities.
• Facilitate workshops, feedback sessions, and resistance management efforts.
• Establish and track adoption, readiness, and change effectiveness metrics.
• Monitor post-implementation adoption and recommend corrective actions to improve outcomes.
• Provide regular updates on change readiness, risks, and adoption progress to project and executive leadership.
• Contribute to PMO change management standards, tools, templates, and best practices.
• Ensure successful adoption and realization of business benefits across the PMO portfolio
• Perform miscellaneous duties, as assigned.

Behavioral Competencies

• Ability to demonstrate and support the 5 Company Core Values: Integrity, Advocacy, Commitment, Inclusion, and Excellence.
• Growth mindset with a focus on continuous improvement and learning.
• Demonstrated executive presence and sound judgment in high-visibility situations.
• Adaptability and willingness to embrace change in a dynamic environment.
• High emotional intelligence with the ability to navigate resistance, ambiguity, and organizational dynamics.
• Self-motivated and capable of working independently as well as collaboratively within a team.
• Adaptability and resilience in fast-paced, evolving environments.
• Attention to detail and commitment to quality in all change deliverables.

Qualifications

• Strong PowerPoint and presentation skills for developing executive-level communication materials.
• Ability to translate technical or process changes into business-friendly messaging and materials.
• Certification in change management (e.g., Prosci), preferred.
• Strong verbal and written communication skills with the ability to engage teams, senior leaders, and executive stakeholders, facilitate decision-making, and communicate complex information clearly and effectively.
• Proven executive presentation skills, with the ability to present confidently to executive teams, lead high-visibility project updates, and communicate recommendations, tradeoffs, and decisions effectively.
• Excellent organizational and planning skills, with the ability to manage multiple complex initiatives, competing priorities, and shifting business demands.
• Ability to clearly articulate project strategy, scope, and outcomes, ensuring alignment with broader business goals, organizational priorities, and stakeholder expectations.
• Strong problem-solving and critical-thinking skills, with the ability to navigate ambiguity, anticipate challenges, and develop practical solutions in partnership with stakeholders.
• Strong communication and storytelling skills, with the ability to explain change impacts and benefits clearly to diverse audiences.
• Attention to detail, ensuring thoroughness and accuracy in all deliverables.
• Strong change leadership skills in complex organizational environments.
• Ability to work effectively at all levels of the organization and influence stakeholders without direct authority to drive alignment, accountability, and consensus.
• Ability to influence stakeholders at all levels without direct authority, driving alignment, engagement, and behavioral change.
• Strong facilitation skills, including workshops, stakeholder sessions, and leadership discussions.
• Demonstrated ability to partner effectively across PMO, business, and technical teams.
• Strong customer and end-user focus, ensuring solutions meet real business needs and drive adoption.
• Experience working with AI tools or a demonstrated willingness to learn.

Education and Work Experience

• Bachelor’s degree in business administration or a communications field, preferred. Will consider candidates with a high school diploma and at least 9 years ofwork experience in change management, organizational development, or related fields
• 5+ years of experience in change management, adoption, communications, or organizational transformation roles.
• Experience working in Agile or hybrid project environments.
• Experience working within or alongside a PMO team structure is highly preferred.
• Demonstrated experience applying structured change management methodologies (e.g., Prosci, ADKAR, Kotter, or equivalent).
• Proven experience supporting digital transformation, product launch, process improvement, or system implementation initiatives.
• Experience working within a PMO structure and partnering with project delivery teams.
• Experience measuring adoption through KPIs, surveys, analytics, and feedback mechanisms.

Physical and Mental Demands

• Ability to travel up to 5% of time, may also include overnight and international travel.
• Work normal business hours and extended hours when necessary.
• Remain in a stationary position, often standing or sitting, for prolonged periods.
• Regular use of office equipment such as a computer/laptop and monitor computer screens.
• Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components.