Change & Adoption Manager

Norwegian Cruise Line Holdings

• $95K — $115K *
Miami, FL 33186In-Person
Enterprise Technology
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in Communications, Business, Organizational Development or related field
  • 7+ years of experience in change management, communications, or transformation roles
  • Experience supporting complex technology, digital, or process transformation initiatives
  • Strong understanding of organizational behavior and adoption methodologies (e.g., Prosci, ADKAR, Kotter)
  • Experience in a global or matrixed technology organization

Responsibilities

  • Develop change management strategies for technology transformation
  • Conduct stakeholder analysis and readiness evaluations
  • Integrate change activities with project plans and operations
  • Create tailored communication plans for diverse audiences
  • Define training needs and user enablement materials
  • Monitor adoption progress and behavior change
  • Facilitate leadership alignment and messaging consistency

Benefits

  • Opportunities for professional development and growth
  • Access to a network of change management professionals
  • Flexible working arrangements and supportive culture
  • Collaboration with cross-functional teams and leadership
  • Participation in technology-driven initiatives and transformations
Full Job Description

JOB SUMMARY

The Change and Adoption Manager is responsible for developing and executing the change management, communication, and adoption strategies required to successfully implement technology initiatives across the Global Technology Organization and the broader enterprise.

Reporting to the Director Technology Strategy, Change, and Communications, this role ensures that people, processes, and behaviors evolve in step with new technologies, operating models, and strategic programs. The Change and Adoption Lead partners closely with program leaders, PMO, communications, HR, and business stakeholders to deliver clear messaging, stakeholder engagement, training, and adoption measurement for key technology-driven transformations

POSITION RESPONSIBILITIES

  • Develop comprehensive change management strategies aligned with technology transformation goals
  • Conduct stakeholder analysis, impact assessments, and readiness evaluations
  • Integrate change activities with program plans, PMO governance, and business operations
  • Create and deliver communication plans tailored to different audiences (executive, technology, frontline)
  • Produce clear, empathetic, and action-oriented messaging to support adoption
  • Facilitate leadership alignment and messaging consistency across the enterprise
  • Define training needs, curriculum, and user enablement materials for new systems, processes, and ways of working
  • Partner with Learning & Development and product teams to ensure effective training delivery
  • Support communities of practice, champions networks, and user support structures
  • Define success metrics and adoption KPIs for technology initiatives
  • Monitor behavior change, adoption progress, and feedback loops
  • Recommend interventions to increase adoption and reduce resistance
  • Assess readiness to adopt new technologies and ways of working
  • Develop mitigation plans for resistance, capability gaps, or operational friction
  • Ensure business partners and technology teams are prepared for transition and sustainment
  • Integrate change management practices into enterprise prioritization, PMO processes, and transformation programs
  • Provide guidance and coaching to program managers and leaders on effective change execution
  • Maintain consistent change standards, templates, and best practices across GTST

QUALIFICATIONS

DEGREE TYPE:Bachelor's Degree

FIELD(S) OF STUDY: Communications, Business, Organizational Development or related field

EXPERIENCE

  • 7+ years of experience in change management, communications, or transformation roles
  • Demonstrated experience supporting complex technology, digital, or process transformation initiatives
  • Strong understanding of organizational behavior, stakeholder engagement, and adoption methodologies (e.g., Prosci, ADKAR, Kotter)

COMPETENCIES & SKILLS

  • Experience working within a global or matrixed technology organization
  • Ability to simplify complex technology changes into clear, compelling communications
  • Strong facilitation and engagement skills with executive, technical, and frontline audiences
  • Experience designing and executing training and enablement strategies
  • Track record of measuring change outcomes using data and insights
  • Ability to influence without authority and build trusted partnerships across functions
  • Clear, concise communicator capable of simplifying complex topics.
  • Effective change leader who brings structure, empathy, and discipline to transformation work.
  • Highly organized, outcomes-oriented, and collaborative.
  • Empathetic and people-focused: understands how change impacts individuals and teams
  • Clear communicator: able to translate strategy and technology into accessible messaging
  • Influential without authority: skilled at building momentum and alignment
  • Structured and disciplined: strong planning, organization, and execution capabilities
  • Resilient and adaptable: comfortable navigating ambiguity and evolving priorities
  • Outcome-driven: focuses on real adoption, not just activity completion

* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Norwegian Cruise Line Holdings

More Enterprise Technology Jobs

Find similar Change & Adoption Manager jobs:

NationwideMiami, FL