Marsh McLennan

Certificate Management Operations Lead

Marsh McLennan • $90K — $120K *
Toronto, ON M3C 0E3In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7-10+ years of technology experience in progressively senior roles.
  • Experience in certificate lifecycle operations within an enterprise setting.
  • Knowledge of PKI and X.509 certificates, including TLS/SSL basics and common keystore formats.
  • Familiarity with certificate management platforms like Venafi or Microsoft AD CS.
  • Strong ITSM experience with incident management in ServiceNow or similar tools.
  • Proven coordination and communication skills, capable of driving team actions effectively.
  • High attention to detail and documentation skills for maintaining accurate inventories.

Responsibilities

  • Manage all certificate lifecycle activities including requests, issuance, renewals, and revocations.
  • Oversee certificate inventory to ensure status visibility and prevent service disruption.
  • Lead incident response and emergency activities related to certificates in collaboration with tech teams.
  • Produce operational reporting and develop documentation for audit compliance requirements.
  • Identify opportunities for process improvements and support automation integration.
  • Remediate unowned certificates to ensure proper inventory management.
  • Maintain current runbooks, templates, and standard operating procedures.

Benefits

  • Hybrid work model with flexibility for remote work and office collaboration.
  • Professional development opportunities with team interactions.
  • Engagement in a culture of teamwork and communication.
Full Job Description
Company:
Marsh Corporate

Description:

The Certificate Management Operations Lead is responsible for overseeing the day-to-day execution of certificate lifecycle activities across Marsh for all certificate types used in the organization. This role partners with Certificate Management Office (CMO) leaders, application, infrastructure, and security teams to ensure certificates are issued, renewed, revoked, and replaced accurately and on time, in line with established processes and governance. The lead owns certificate inventory and status records, manages upcoming expirations, and proactively drives remediation with the appropriate teams to prevent service disruption. The role also manages and oversees certificate-related incidents (including urgent renewals and revocations), providing clear communication, overseeing actions through to closure, and ensuring timely, auditable completion of all lifecycle tasks.

We will count on you to:
  • Manage certificate requests, issuance, renewals, replacements, and revocations across internal and external Certificate Authorities.
  • Oversee certificate inventory, lifecycle status, and upcoming expirations to ensure full visibility and prevent service disruption.
  • Lead certificate-related incident response, emergency break-fix activities, deployment verification, and post-change validation in partnership with technical teams.
  • Produce operational reporting, maintain runbooks and standard request artifacts, and support audit/compliance evidence requirements.
  • Partner with automation and platform leaders to identify and support opportunities for process improvement, tooling integration, and reduced manual effort.
  • Identify and remediate unknown or unowned certificates to ensure all certificates are properly inventoried and actively managed.


What you need to have:
  • 7-10+ years of experience in technology with progressively senior responsibilities.
  • Demonstrated experience supporting certificate lifecycle operations in an enterprise environment.
  • Working knowledge of PKI and X.509 certificates, including TLS/SSL basics, certificate chains/intermediates, and common keystore formats such as PEM, PFX, and JKS.
  • Familiarity with certificate management platforms and workflows such as Venafi, DigiCert/Sectigo, Microsoft AD CS, or ACME-based issuance.
  • Strong ITSM experience managing incidents, service requests, and change coordination in ServiceNow or a similar platform.
  • Proven coordination, communication, and problem-solving skills with the ability to drive actions to completion across technical teams.
  • High attention to detail, strong documentation discipline, and experience maintaining accurate inventories and audit-ready records.
  • Experience producing operational reports and keeping runbooks, templates, and SOPs current.


What makes you stand out:
  • Basic scripting or automation skills, such as PowerShell or Python.
  • Comfort working with APIs to support tooling integration and continuous improvement.
  • Experience proactively improving certificate operations through automation, reporting, or process redesign.
  • Strong ability to influence stakeholders and manage urgency in high-impact situations.


Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

About Marsh McLennan

Marsh McLennan Careers

Join the exceptional team at Marsh McLennan, a global leader in professional services, offering unparalleled job opportunities in insurance, risk management, and consultancy. As the company propels forward, it invites dedicated professionals to contribute to a culture of innovation, leadership, and growth.

Work You’ll Do

At Marsh McLennan, you will engage with complex challenges that push the boundaries of your skills and knowledge. Our team thrives on diversity and the shared goal of delivering impactful solutions to our clients worldwide. By joining us, you will be part of a culture that values diversity training and leadership development, ensuring every team member is equipped for success.

Explore Professional Growth

Marsh McLennan is committed to the professional growth of its employees. Whether you are seeking a position that offers a path to leadership or looking for robust internship programs to kickstart your career, Marsh McLennan provides the resources and global platform to propel your ambitions into achievements. Our benefits package is designed to support the well-being and continuous professional development of all staff, from entry-level to senior leadership roles.

Innovative Work Environment

Our company is at the forefront of industry innovation. The collaboration between experienced professionals and fresh talent generates dynamic solutions that keep Marsh McLennan at the cutting edge of the industry. Our team is encouraged to lead with creativity and embrace new ideas, driving the company’s legacy of pioneering industry-first solutions.

Join Our Team

Marsh McLennan is hiring! Explore the multitude of job opportunities on our careers page, from strategic advisory roles to operational excellence positions. We look for passionate, curious, and solution-driven team players. Enhance your career with Marsh McLennan, where your skills will be honed through challenging projects and high-impact strategies.

Networking and Career Advancement

Networking at Marsh McLennan opens doors to enriching connections and countless opportunities within the industry. Our professionals benefit from an environment that fosters networking through events, professional groups, and collaborative projects. With Marsh McLennan, career advancement is not just a possibility—it is an expectation.

Prepare for Your Interview

Ready to apply? Make sure your resume highlights your most relevant experiences and skills tailored to the position you are applying for. Our interview process is designed to understand your capabilities and fit with our team’s goals and values. Prepare to discuss how your background, experiences, and professional aspirations align with the opportunities at Marsh McLennan.

Stay Connected

Keep up to date with the latest from Marsh McLennan: - **Career Insights**: Gain insider perspectives and industry-leading insights through our careers blog. - **Job Alert Emails**: Personalize your subscription to receive job alerts and the latest news tailored to your preferences. Discover the rewarding career opportunities awaiting at Marsh McLennan, where your professional journey is just the beginning. Join us in shaping a future defined by insight, integrity, and innovation.
Learn more about Marsh McLennan
Size
83,000 employees
Market Cap
$82.6 billion
Industry
Finance & Insurance
Net Income
$2 billion
Founded
1914
5 Year Trend
+8.5%
Revenue
$17.2 billion
NASDAQ
MMC
* Ladders Estimates

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