Role SummaryThe Central Warranty Manager owns warranty recovery as a centralized function across all Moove markets. This role builds and runs the warranty operating system: claim identification, submission, adjudication follow-through, denial management, and recovery reporting across OEM, parts, and vendor warranty channels. The mandate is simple: capture every recoverable dollar, eliminate warranty leakage, and turn warranty data into a feedback loop that improves fleet reliability and lowers cost per mile.
This is a build-and-scale role. Today, warranty recovery is fragmented across markets and vendors. This leader will standardize policy, process, and tooling into one centrally managed program supporting an insourced maintenance model across 5+ markets.
Core ResponsibilitiesWarranty Program Ownership- Build and own the end-to-end warranty recovery program: identification, claim creation, submission, tracking, payment reconciliation, and denial and appeal workflows.
- Establish warranty policy and SOPs for all markets; define what is claimable, documentation standards, and submission timelines by OEM and vendor.
Centralize claim processing so depot teams focus on wrench time, not paperwork.
Claims Execution & Recovery- Manage claim pipelines across OEM platform warranty, parts and component warranty (RMA), and vendor workmanship warranty (e.g., Service providers, tire vendors, body shops).
- Drive claim approval rates through complete, defensible documentation: failure data, labor times, and parts traceability.
- Run denial management: root-cause every denial, appeal where justified, and fix upstream documentation gaps.
- Reconcile recovered dollars against finance ledgers; ensure credits and reimbursements land and are visible.
Data, Systems & Reporting- Define warranty data requirements within maintenance systems (work orders, VMRS structure, parts consumption) so claims are generated from clean data, not reconstruction.
- Partner with internal tooling teams to automate claim identification and submission workflows; eliminate manual tracking.
- Publish a monthly warranty scorecard: recovery dollars, approval rate, cycle time, leakage, and denial root causes, by market, OEM, and vendor.
Vendor & OEM Management- Own warranty terms in vendor and OEM relationships; push partners to contractual clarity on coverage, labor rates, and turnaround commitments.
- Hold vendors accountable to warranty performance through QBRs and data; escalate systemic denial patterns.
- Feed reliability and failure-mode insights to engineering, procurement, and fleet teams to prevent repeat failures and inform sourcing decisions.
Leadership & Scale- Train market teams (service advisors, technicians, parts coordinators) on warranty capture standards and documentation discipline.
- Build the staffing and process model to scale the central warranty function as the fleet and market count grow.
QualificationsRequired- 5+ years in warranty administration, claims management, or service operations within automotive, fleet, dealership, or OEM environments.
- Direct experience submitting and managing OEM warranty claims and supplier or vendor recovery programs.
- Working knowledge of maintenance data structures (work orders, labor operations, parts records); VMRS familiarity strongly preferred.
- Demonstrated ability to build process from scratch: SOPs, policy, training, and reporting.
- Strong analytical skills; fluent in spreadsheets and operational reporting, and comfortable defining requirements for internal tools.
Preferred- Experience in multi-site or centralized shared-services operations.
- Exposure to EV or AV platforms, high-voltage systems, or emerging-technology fleets.
- Experience with SAP, ServiceNow, or comparable ERP or ITSM systems.
- Vendor contract negotiation or supplier quality background.
Competencies- Execution discipline: runs a claims pipeline like an operations system, with SLAs and zero backlog tolerance.
- Documentation rigor: understands that recovery is won or lost on data quality.
- Cross-functional alignment: works seamlessly across depot operations, finance, procurement, and technology without friction.
- Commercial assertiveness: pushes OEMs and vendors to honor obligations, professionally and persistently.
- Systems thinking: builds repeatable operating models, not one-off fixes.
Success Profile: First 12 Months- 90 days: warranty policy and SOP published; baseline leakage and recovery opportunity quantified across all markets.
- 6 months: centralized claim pipeline operational with monthly scorecard; approval-rate and cycle-time baselines established with improvement targets.
- 12 months: measurable recovery-dollar contribution to maintenance cost reduction; automated claim identification live; warranty insights feeding reliability and sourcing decisions.
About the TeamOur team is analytical, fast-moving, and solutions-driven. We combine data, teamwork, and innovation to deliver world-class autonomous vehicle operations. If you're a hands-on leader who thrives in dynamic environments and is passionate about improving systems, people, and performance, you'll fit right in.
Locations Phoenix, AZ
