HealthPartners is hiring a Central Laboratory Supervisor. The Central Laboratory Supervisor is responsible fordirect supervision of the assigned laboratory staff. Responsible for the development and implementation of training & competency programs for assigned staff. Duties include the hiring, scheduling, daily oversight, safety, coaching and discipline of staff members as well as yearly performance evaluations. Participates as a member of the Central laboratory and HPMG leadership teams. Reports to Central Laboratory Manager.

ACCOUNTABILITIES: 

1.

Assesses and Meets Customer Needs for Pre-Post and Analytical Services

1. Assesses needs of physicians, nurses, and lab staff for information on laboratory services

2. Provides needed information on general and technical areas of the laboratory service to customers in a respectful and timely manner

3. Assists in interpretation of lab results in absence of lab technical specialist

4. Demonstrates the ability to apply theory to practical work (i.e. has the knowledge of the clinical significance of the test and reason for performing it)

5. Assesses and troubleshoots registration, data entry or processing errors and follows up appropriately with staff members, providers, and appropriate lab technical specialist

6. Understands computer applications necessary for the laboratory team to perform functions throughout the lab testing process.

7. Effectively communicates laboratory test and specimen requirements as well as lab results to clinicians and other hospital personnel as needed.

2.

Oversight of Central Laboratory Operations

1. Responsible for the supervision of staff, including having the authority to hire, transfer, lay off, promote, discipline and discharge, train, reward and review performance of employees. Ensures compliance to organizational and departmental policies and procedures.

2. Knowledge of all the primary functions within the laboratory to ensure laboratory testing is safely and consistently performed within defined accreditation standards.

3. Assists testing staff with pre and post analytical questions performs comprehensive assessment of laboratory testing from the placing of an order to the reporting of the final result.

4. Serves as a resource for the troubleshooting of methodologies, instrumentation and processes in the absence of lab technical specialist

5. In collaboration with the appropriate technical specialist, supervisor or manager, participates in the implementation of new testing processes, methodologies or instrumentation.

6. Assesses Workflow and adjusts staffing as needed to meet expected Turn Around times and service level agreements

7. Oversees processing and any other duties as assigned to the Central Lab team.

8. Responsible for the hiring, discipline and evaluations of assigned staff 

9. Assists with the assessment of resources (i.e. staff, supplies, workload) to reach an attainable financial goal that is simple, efficient, timely, affordable, and provides best care and best experience for our patients. 

3.

Ensures Patient Safety through Quality Services

1. Organizes and participates in the Quality assessment of Incident Reports efficiently and timely 

1. Works with laboratory staff members, Quality Management and under the direction of the Laboratory Leadership Team, to troubleshoot problems and complaints, to identify opportunities for improvement, and possible solutions

1. Actively supports and participates in performance improvement activities

1. Adheres, defines, and enforces the safety requirements for performance of laboratory testing

1. Follows Central Laboratory polices for the management of a major events (i.e. disaster, fire, and tornado).

2. Assists in CAP accreditation management and oversight of CAP requirements.

4.

Manages projects as assigned

1. Determines project goal(s) and objectives

2. Coordinates resources needed to meet timelines

3. Develops measurement and follows through with outcomes

4. Works collaboratively within the laboratory, with other departments and other laboratories within the HealthPartners system.

5. Other duties as assigned.