The Center Manager oversees all center operations and serves as the main liaison with corporate to ensure compliance and drive continuous improvement.
Reports to: Associate Director of Operations (ADO)
Direct Reports: All center positions except quality personnel
RESPONSIBILITIES:
• Oversee center operations, including achieving production goals, monitoring net yields, and implementing improvement plans.
• Improve donor retention and flow by analyzing trends and implementing corrective strategies to enhance the donor experience.
• Ensure compliance with all Company SOPs and applicable federal, state, and local regulations.
• Lead financial management activities including annual budget planning, achieving monthly financial goals, and overseeing accurate cash handling and reporting.
• Escalate quality concerns to the Associate Director of Operations.
• Analyze performance data to improve quality, efficiency, and profitability, and implement corrective action plans.
• Support audit processes by addressing findings with action plans and maintaining a state of constant inspection readiness.
• Enforce health, safety, and environmental (HSE) policies and OSHA requirements, while ensuring all team members are trained on safety practices.
• Lead HR functions, including recruitment, training, development, performance management, and terminations, while minimizing turnover and adhering to policy.
• Manage local marketing and advertising activities to ensure understanding of promotional goals.
• Represent the center in the local community and with local partners, vendors, and media outlets.
• Safeguard the confidentiality of all employees, donor, and center information.
KEY DELIVERABLES:
• Reduce operational waste, losses, and variability by implementing lean practices.
• Enhance digital and operational capabilities aligned with CSL's roadmap.
• Foster a world-class environment for employees, donors, and communities.
• Ensure safety through rigorous quality control, donor screening, and safety audits.
JOB SPECIFICATIONS:
Education
• Bachelor's Degree preferred, OR Equivalent combination of education and professional work experience (minimum 4 years) required.
Experience
• Minimum of 2 years of experience in a management role, responsible for overseeing the activities of others required.
Additional Requirements
• Knowledge of industry regulations and compliance practices
• Proficiency in English (written and verbal)
Physical and Mental Requirements
• Reach, bend, kneel, and use fine motor skills to lift up to 25 lbs.
• Standing and walking required up to 100% of the time.
• Occasional overnight travel (up to 10%).
• Exposure to bloodborne pathogens, hazardous chemicals, and extreme temperatures.
#LI-Onsite
The expected base pay for this position at hiring is $85,100.00 - $93,000.00 annually. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies and other relevant factors.
Our Benefits
For more information on CSL Plasma benefits visit https://cslbenefits.com/cslp.
