The Center Manager is responsible for the daily management of a Carbon Health facility. Managing all operational policies and procedures, center financials, patient experience and community outreach with an owner's mindset, to ensure profitability. A successful Center Manager is intrinsically motivated, challenge-driven, rethinks traditions and genuinely cares about employees and patients.
KEY CAPABILITIES- Collaborate: Shares information with others so there are no surprises; facilitates effective collaboration among center medical directors, center managers, and external partners
- Drive Outcomes: Eliminates obstacles that affect organizational performance.
- Influence and Inform: Negotiates skillfully in tough situations; facilitates management of differences by addressing them openly and encouraging mutually beneficial resolutions
- Demonstrate Accountability: Acts with a clear sense of ownership with exceptional organization and time management skills; establishes clear responsibilities and processes for delivering, monitoring and measuring results
- Manage through Ambiguity: Coaches others in finding solutions and accomplishing goals despite incomplete information
- Develop Self & Others: Provide real-time coaching to others, mentors key talent and takes significant action for effectiveness in current and future roles
ABOUT YOU- 1+ year of healthcare leadership experience and/or combination of healthcare experience and education
- Active listener that uses soft skills to build and maintain trusting relationships at all levels of the organization
- Excellent communication and interpersonal, time management, planning, organizational, analytical, problem-solving, and critical thinking skills
- Willing to work a flexible schedule including evenings, weekends and holidays
WHAT YOU'LL DO- Implement staffing standards for hiring, training/development, scheduling, timecards, payroll, and talent management according to Carbon Health best practices
- Assess team member needs for scope of role, development needs, succession planning and clinic outcomes; create and promote development plans accordingly
- Lead regular team meetings, resolve conflict when needed, motivate employees and foster a culture of communication that promotes employee retention
- In partnership with the Center Medical Director - set, communicate and monitor clinical excellence standards of care and safety standards in keeping with regulatory agencies and Carbon Health policy; this includes daily standards, emergency preparedness and hazardous materials/waste programs, in addition security, equipment and utilities management
- Build positive relationships with clinicians, support staff, patients, community and vendors; manage conflict with care and empathy
- Communicate and respond to patient inquiries with a sense of urgency
- Monitor and control clinic expenditures within approved budget using administrative guidelines, organization benchmarks and anticipated scope of services with an owner's mindset
- Institute necessary modifications to procedures and clinic resource commitments as financial changes dictate
- Identify, plan and participate in marketing activities and community events that increase patient volume and engagement
- Maintain an environment that complies with all state and federal regulations including HIPAA
BENEFITS- Medical, dental & vision coverage, effective first day of employment
- Health Savings Account & Flexible Savings Account option for health care & dependent care
- Paid time off, paid sick leave
- 401k retirement savings plans with employer match
- Life & Disability Insurance
- DOT certification will be reimbursed where it is required for practice
*Some benefits dependent on specialty and employment status
