Phoenix (West Valley) Center Clinical Director
Job Mission
The Center Clinical Director coaches and manages a high-performing Pod of Licensed Behavior Analysts (LBAs), Lead RBTs, RBTs, Center Coordinators, and Field Team Supervisors and collaborates with multiple departments at Ascend to deliver high quality clinical and customer experiences for clients and families living with autism through their ABA journey with Ascend. This Center Clinical Director primarily supports our center based clients and staff and center function.
Supervisory Responsibilities
- Provide management and coaching to your Pod (team of 10 LBAs, Field Team Supervisor, Lead RBTs, Center Coordinator and RBTs) to accelerate clients' clinical outcomes.
- Partner with your LBAs to optimize their clinical quality and leverage Ascend's quality systems and tools
- Oversee your Pod's teams and client relationships and ensure that positive relationships and satisfaction are maintained by engaging in person and via telehealth
- Help team members navigate crucial conversations with colleagues, families, and peers
- Provide leadership coaching and training as indicated based on LBA/supervisor need
- Provide clinical case conceptualization and specific programming support as needed
- Function as the coaching manager for LBAs and Field Team Supervisors on your team, including conducting interviews to make hiring decisions, delivering feedback and shaping behavior, up to and including termination.
- Provide performance management and create career pathing opportunities for all members on your team.
- Directly supervise a client caseload until the center grows enough to hire a hybrid Center / In-Home LBA
- Adapt existing Ascend center best practices & SOPs to function effectively at the Center, creating new SOPs and systems as needed
- Maintain proper staffing levels for your Pod by regularly reviewing capacity and utilization of staff, dosage fulfillment and upcoming assessments, as well as all at risk staff to determine hiring needs
- Assist with staffing requisitions for your Pod and collaborate with the Field Team Supervisors and Operations Team to ensure proper utilization of new hires
- Serve as the highest level of escalation for decisions affecting your Pod and seek guidance and support from the Clinical Director Team as necessary
Essential Job Duties
- Partner with parents and collaborate with internal and external stakeholders to provide innovative, high quality solutions for client outcomes
- Collaborate with the Family Support Team and Client Intake team to ensure high quality systems in support of family communications, schedules and other needs as necessary
- Conduct clinical consultation calls with prospective families as needed
- Collaborate with Operations team to assign ABA Assessments for your Pod
- Provide feedback to help development policies and procedures as needed
- Follow internal communication plans to communicate internal and external information appropriately
- Develop the next generation of LBAs by managing Ascend's RBT Fieldwork and Residency programs
- Conduct LBA training and onboarding, leveraging LBA Trainers to assist
- Oversee Ascend's RBT Levels and Badges to ensure all RBTs are being supported in their individual learning journey and skills acquisition
- Create and deliver new trainings and CEU opportunities to further advance the skills and knowledge of your team
- Provide tactical support as needed
- Cover or redistribute supervision responsibilities for LBAs out on PTO longer than 3 days
Required Skills and Abilities
- Demonstrate critical thinking skills and the ability to make high level decisions in support of every client's quality experience with Ascend
- Exhibit a strong orientation toward data-driven decision making and be able to back up business decisions with high quality data
- Communicate effectively and collaboratively with various stakeholders at all levels internally and externally
- Ability to balance multiple competing priorities, to self-direct time, and meet deadlines
- Ability to effectively manage time between 8 a.m. - 5:30 p.m. to meet the needs of the team
- Flexibility and ability to embrace change and seek feedback with a growth mindset
- Resilience and ability to remain calm under pressure and job related stress such as client complaints, feedback conversations with staff, or short term deadlines
- Ability to learn new concepts quickly and willingness to self-direct continuous learning
- Exhibit servant leadership with a positive and compassionate attitude
- Ability to utilize critical and independent thinking to identify and solve problems
- Ability to work efficiently both from our center location, your home office or your client's natural environment (such as client's homes or daycares).
- Exhibit playfulness and innovation in your day to day work
- Demonstrate high integrity in every action, and believe that integrity is a choice
- Experience in a fast-paced, high-impact service environment
- Demonstrated proficiency with technology that enhances your productivity and customer experience (e.g. EMR, CRM software, practice management, Google Suite, etc.)
Education and Experience
- Arizona Licensed Behavior Analyst Certification in good standing
- Licensure in all states in which Ascend works (preferred); able to be Licensed (required)
- 5+ years experience case supervising clients ages 1.5-18 (preferred); ages 1.5-6 (required)
- Reside in the Ascend service area you will be supporting
- Able to drive to families' homes to support your LBA team as well as our center in Centennial
- Maintain Licensure/Credential & CAQH Attestation every 90 days and APEP every 3 years
- Able to pass a background check, obtain fingerprint clearance card, and qualified to work in the US
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to talk and hear.
- Frequently required to stand, walk, and sit.
- Regularly required to use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
- Must be able to lift and/or move up to 50 pounds.
- Must have the ability to move quickly to keep up with toddlers and have the stamina to remain alert and energetic during treatment sessions.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
- There is little potential for harm or personal injury when basic safety and health precautions are followed.
Reporting
You will report to the Senior Director of Clinical Services
A team of 10 LBAs, Lead RBT, Center Coordinator and a Field Team Supervisor will report to you.
This job description is not all inclusive, and is subject to change. You may be asked to perform additional duties in support of the organization.
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