NTT DATA Services

CDE - Client Delivery Executive II

NTT DATA Services • $100K — $130K *
Chicago, IL 60629In-Person
Business Services
5 - 7 years of experience
1 month ago
Job Overview by Ladders

Qualifications

  • Advanced degree in IT, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity
  • 5+ years in Manufacturing, Banking, Commercial, or Healthcare industries
  • 8+ years in transitioning and managing Application, Cloud, Infrastructure, Security, Workspace, and Consulting services
  • 8+ years managing a highly leveraged service environment
  • Strong knowledge of ITIL Service Framework v4 (preferred)

Responsibilities

  • Account for end-to-end delivery of NTT DATA services for specific clients
  • Ensure compliance with contractual commitments
  • Monitor delivery quality and client satisfaction through stakeholder interactions
  • Develop and maintain Crisis Management/Disaster Plans
  • Implement project mitigation plans for delivery challenges
  • Conduct Customer Governance meetings
  • Manage Outage/Escalation incidents and ensure service level agreements (SLA) are met
  • Drive client improvement plans to enhance satisfaction

Benefits

  • Mandatory client visits to Beloit, WI
  • Opportunity to develop crisis management and delivery strategies
  • Engagement with CXO-level clients for high-level operational reviews
  • Exposure to broad NTT DATA capabilities and resources
  • Work in a dynamic environment with a focus on digital transformation and automation
Full Job Description
Req ID: 360714

We are currently seeking a CDE - Client Delivery Executive II to join our team in Chicago, Illinois (US-IL), United States (US).

The client is located in Beloit, WI. Visits to the client will be mandatory.

Responsibilities:

Operations:
  • Accountable for end-to-end delivery of NTT DATA services for a specific client.
  • Ensure adherence to contractual commitments.
  • Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
  • Develop and maintain Crisis Management/Disaster Plans.
  • Implement project mitigation plans for yellow or red deliverables.
  • Conduct Customer Governance meetings.
  • Manage Outage/Escalation/Missed SLA incidents.
  • Implement and execute automation and efficiency programs.
  • Drive client improvement plans to enhance satisfaction.
  • Utilize automation for repetitive tasks to boost performance and service quality.
  • Possess a deep understanding of the delivery life cycle.


Financials:
  • Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
  • Manage costs in alignment with annual operating plans and point of sale.
  • Develop action plans to close forecast gaps.
  • Manage account ramp-up/ramp-down resources efficiently.


Sales & Relationship:
  • Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
  • Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
  • Act as a strategic delivery advisor to the executive leadership team.
  • Manage Sales Enablement, ensuring integration with delivery teams.
  • Leverage broader NTT DATA capabilities and resources strategically.
  • Interface with customer architecture teams and senior leadership on emerging technologies.


Governance:
  • Serve as the main contact for client operations leadership.
  • Maintain effective communication with all stakeholders and cross-functional teams.
  • Stay informed about global industry trends and their impact on IT services.


Organization:
  • Apply best practices in organizational change management.
  • Solve large, enterprise problems through matrixed organizations.
  • Guide delivery leaders to align service offerings properly.
  • Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
  • Coach and mentor a large team of delivery leaders responsible for daily client operations.


Basic Qualifications:
  • Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
  • 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with \ customers.
  • 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services.
  • 8+ years of experience managing a highly leveraged service environment.


Preferred Skills:

  • Digital Transformation experience leveraging AI to refine knowledge insights.
  • Strong knowledge of and experience with ITIL Service Framework v4.
  • Experience in IT support and production escalations, including incident response and change lifecycles.
  • Excellent verbal and written communication skills.
  • Ability to work across multiple time zones.


About NTT DATA Services

NTT DATA Corporation is a Japanese multinational information technology service and consulting company headquartered in Tokyo, Japan. It is partially-owned subsidiary of Nippon Telegraph and Telephone. Japan Telegraph and Telephone Public Corporation, a predecessor of NTT, started Data Communications business in 1967. NTT, following its privatization in 1985, spun off the Data Communications division as NTT DATA in 1988, which has now become the largest of the IT Services companies headquartered in Japan.
Learn more about NTT DATA Services
Size
151,991 employees
Industry
Technical Services
Founded
1988
NASDAQ
NTTDF
* Ladders Estimates

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