Salary: $51.52 - $57.07 Hourly
Location : Dr. Daniel Hale Williams Resource Center, 1717 Center Avenue, Janesville, WI 53546, WI
Job Type: Full Time
Job Number:Department: HSD-B Comprehensive Community Services
Opening Date: 06/03/2026
Closing Date: 6/21/2026 5:00 PM Central
Position Summary and Job Duties Oversees the implementation, operations, and outcomes of the Comprehensive Community Services (CCS) program. Collaborates closely with other leaders to ensure welcoming, effective engagement for clients with complex needs. Fulfills the role of CCS Administrator, maintaining overall responsibility for compliance with DHS 36 and all relevant state and federal regulations, including the development and implementation of program policies and procedures. Provides oversight of service quality and access to care. Leads quality assurance activities to achieve defined outcomes and partners with key community stakeholders to strengthen service array. Directly supervises a team of CCS supervisors. Coaches, supports, directs and develops staff according to their needs. Serves as part of the Integrated Management Team, responsible for system-wide integrated services and overall department leadership. Upholds and promotes the Mission, Vision, and Guiding Principles of the Human Services Department and models the HSD Leadership Charter, Professional Standards, and "Commitment to My Co-Workers." 35% Ensure Effective Implementation and Compliance of Comprehensive Community Services (CCS)Activities:- Oversee daily operations of CCS to ensure adherence to DHS 36 and all applicable state and federal regulations.
- Develop, update, and implement program policies and procedures to maintain compliance and improve operational efficiency.
- Monitor documentation, service delivery processes, and staff performance to ensure regulatory and audit readiness.
- Ensure efficient access to care for eligible clients and provide direction and guidance to supervisors and staff regarding service quality and standards.
- Collaborate with Regional Partners to administer a shared services CCS model.
35% Provide Strong Leadership, Staff Development, and Stakeholder Engagement- Participate in and lead all elements of hiring, development, evaluation, performance improvement, and disciplinary action for CCS Staff.
- Directly supervise CCS supervisors, fostering professional growth through coaching, performance feedback, and consistent check-ins.
- Identify training needs and support staff development tailored to individual strengths and program needs.
- Promote collaborative problem-solving and team cohesion across CCS units.
- Create reports, organize data, and present information to convey trends and needs in the CCS program.
- Model and reinforce the department's Mission, Vision, Guiding Principles, Leadership Charter, Professional Standards, and "Commitment to My Co-Workers."
25% Promote Integrated, Client-Centered Engagement Across Human Services- Collaborate closely with other managers to ensure welcoming, coordinated services for clients with complex needs.
- Contribute to department-wide initiatives that support integrated behavioral health and human services delivery.
- Participate actively in the supervisory and managerial leadership team to support system-wide alignment.
- Build and maintain strong relationships with internal and external partners to improve access, continuity, and client experience.
5% Other Duties as Assigned- Responds as directed in the event of a public emergency.
Success Factors (KSA's) - Knowledge of clinical assessment, diagnosis, planning and intervention skills / standards for individuals with mental illness, substance use disorders, and co-occurring diagnoses, and specialized training and/or skill in the area of assertive engagement for individuals living with complex behavioral health needs, psychosocial rehabilitation interventions, and person centered care.
- Knowledge of clinical risk assessment techniques and standards related to suicide, homicide and self injury for children, adolescents and adults.
- Knowledge of best practices standards in the areas of mental health/substance use practice and service delivery
- Knowledge of principles of trauma informed care, family centered practice, and ability to assess systemic alignment with these standards
- Knowledge of applicable administrative codes and statutes including DHS 36, 92, 94 and Chapter 51 among others
- Ability to communicate effectively orally and in writing
- Ability to establish and maintain effective working relationships with physicians, clients, administrative superiors, co-workers, the general public and community partners in a manner that supports collaboration.
- Ability to collect, organize and utilize data for program improvement purposes
- Skills in clinical supervision and supportive management of staff.
Job Requirements, Education, Training & Experience - Masters degree, from accredited university, in psychology, social work, counseling or related field
- Wisconsin LPC, LCSW or LMFT license or ability to immediately obtain prior to hire date
- Two or more years supervisory experience
- Five or more years experience working with individuals with significant mental health/AODA problems preferred
- Valid Driver's License
Essential Job Functions (physical elements, equipment and working conditions) Physical Elements- Ability to stand, walk and sit.
- Ability to exert up to 20 lbs of force occasionally or up to 10 lbs of force frequently
Equipment Use- Ability to use computer and computer keyboard.
Working Conditions- Ability to work non traditional hours and be on call after hours
- Almost all indoor work but may be required to accompany staff to community and home based visits
- A valid driver's license to get between various county buildings and attend meetings is required
Note: Potential exposure to physically or verbally abusive clients.
