The application window is expected to close on: 08/07/2026
Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

As a Customer Experience (CX) Solutions Engineer within our Public Sector (SLED and Federal) team, you will be at the forefront of this evolution. You will serve as a technical architect and strategic advisor, helping government agencies and educational institutions navigate the complexities of modernizing their contact center environments through AI-powered orchestration and secure, cloud-native solutions.

Your Impact

In this role, you will be an integral part of Cisco's CX transformation, providing high-level technical guidance and presales engineering support for our most strategic Public Sector accounts. You will bridge the gap between complex mission-critical challenges and innovative technology, ensuring our customers achieve measurable outcomes while adhering to the highest standards of security and compliance.

Key Responsibilities

• Strategic Technical Leadership: Act as the primary technical contributor on a stellar team of Presales Architects, supporting a matrix of CCaaS Sales Specialists and General Account teams within the SLED and Federal space.
• AI & Experience Orchestration: Lead detailed discussions with technical and business stakeholders regarding AI-powered customer experience, conversational AI, and journey analytics tailored for government service delivery.
• Deal Strategy & Execution: Influence and guide deal strategy by partnering with account executives on territory planning, pipeline creation, and opportunity progression. Model best-practice sales motions to elevate the technical capability of the wider team.
• Architectural Design & Discovery: Perform deep-dive technical discovery and solution design, showing agencies how to automate and simplify complex business processes using the broader Cisco Collaboration suite.
• Migration Expertise: Lead consulting efforts for customers transitioning from legacy on-premise environments to cloud-native architectures, ensuring a seamless, secure migration strategy.
• Impactful Demonstrations: Design and present compelling, outcome-focused demonstrations that articulate the business and mission value of CCaaS, CPaaS, AI, WFO, and Journey-as-a-Service, focusing on the impact of the business outcome.
• Proof of Concept (PoC) Management: Lead the execution of AI-powered proofs of concept and trials, serving as the trusted technical authority to drive customer consensus and technical closure within the Public Sector regulatory framework.

Minimum Qualifications

• Experience: 8-10 years of professional experience in Consulting or Pre-Sales Engineering within the software, cloud, or AI sectors.
• Technical Acumen: Deep foundational knowledge of CCaaS, CPaaS, and cloud-based communication technologies.
• Migration Expertise: Proven track record of consulting with enterprise or government customers through complex migrations from premise-based systems to cloud-based contact center solutions.
• AI Proficiency: Demonstrated capability in AI-powered customer experience, conversational AI, and intelligent orchestration.
• Communication: Effective presentation skills with the ability to engage confidently with senior and C-level leaders, translating complex technical concepts into business-driven narratives.

Preferred Qualifications

• FedRAMP Expertise: Deep understanding of FedRAMP requirements and experience deploying or supporting FedRAMP-authorized CCaaS solutions.
• Experience in sales overlay or specialist functions, influencing without direct authority.
• Strong critical thinking and problem-solving skills with the ability to manage multiple concurrent work streams across large-scale, complex government opportunities.
• Deep understanding of CRM integration and WFO (Workforce Optimization) strategies.

The starting salary range posted for this position is $229,000.00 to $299,800.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco's plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco's policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee's birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• Exempt employees participate in Cisco's flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco's policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;
• 1.5% of incentive target for each 1% of attainment between 50% and 75%;
• 1% of incentive target for each 1% of attainment between 75% and 100%; and
• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:
$229,000.00 - $344,700.00

Non-Metro New York state & Washington state:
$218,600.00 - $329,000.00

* For quota-based sales roles on Cisco's sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.