Salary: $85000 - $90000 / year

Job Summary

We are seeking an experienced and client-focused Catering Manager to help lead our hospitality operations in the heart of Boston's most iconic building in the Back Bay neighborhood. The 200 Club is a private luxury amenity club where members can relax, network, and socialize in refined comfort, focusing on gathering, productivity and wellness.

This role emphasizes building and maintaining strong client relationships to ensure satisfied clients and exceptional experiences while overseeing the seamless execution of events. The ideal candidate is a people- oriented leader with a strong understanding of event planning, hospitality, and operational excellence.

Client Relationship Management:

• Serve as the primary point of contact for clients, building long-lasting relationships based on trust, responsiveness, and exceptional service.
• Collaborate with clients to understand their needs and expectations, providing guidance and suggestions to enhance their events.
• Conduct site tours and presentations to current and prospective clients, showcasing the building's amenities, services, and capabilities.
• Maintain regular communication with clients before, during, and after events to gather feedback and ensure satisfaction.
• Develop and implement strategies to attract new clients and retain existing ones, including outreach, follow-ups, and marketing support.

Event Planning and Execution:

• Oversee the planning and execution of events, ensuring all aspects meet client expectations and align with the amenity floor's high standards.
• Coordinate with internal teams (AV, catering, operations) and external vendors to ensure seamless event delivery.
• Monitor event timelines, budgets, and logistics, addressing any challenges promptly and professionally.
• Ensure that all spaces are set up and maintained according to client specifications and safety guidelines.

Operational Oversight:

• Work with the operations team to ensure the amenity floor is clean, meticulously maintained, and fully functional at all times.
• Oversee inventory management for event supplies, ensuring timely ordering and availability.
• Monitor and report on key performance metrics, including client satisfaction, revenue growth, and event success.

Sales and Marketing Collaboration:

• Partner with the sales and marketing team to develop strategies for promoting the amenity floor and securing reservations.
• Contribute to pricing strategies, package development, and promotional initiatives to attract a diverse client base.
• Identify trends in the industry and adjust offerings to stay ahead of the competitive the market.

Preferred Qualifications:

• Minimum of 3-5 years of experience in event management, amenity floor operations, or hospitality leadership.
• Proven ability to build and maintain client relationships, with a client-first approach to service delivery.
• Strong organizational and multitasking skills, with an ability to manage multiple events simultaneously.
• Excellent communication and interpersonal skills, both written and verbal.
• Proficiency in event management software, CRM tools, and Microsoft Office Suite.
• Knowledge of AV and catering services (preferred).

Key Attributes:

• Customer-centric mindset with a passion for creating memorable, one of a kind experiences.
• Detail-oriented and proactive, with strong problem-solving abilities.
• A collaborative leader who inspires and motivates their team.
• Ability to work in a fast-paced environment while maintaining a calm and professional demeanor.
• Ability to work with a demanding, high profile clientele
• Flexibility to adapt to changing client needs and priorities.

This position is perfect for a hospitality professional who thrives on building relationships and delivering exceptional events. If you are passionate about customer satisfaction and operational excellence, we encourage you to apply and bring your expertise to our team!

Apply to Flik today!

Flik is a member of Compass Group USA

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_FlikHospitality.pdf

Req ID:

Flik Hospitality Group

JEANNE M LANE

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