Position Summary - Field-Based Case Manager (RN / Behavioral Health Clinician) - LTSSJoin Aetna's Long-Term Services and Supports (LTSS) team in a
dynamic, field-based Case Manager role where you can make a meaningful difference in the lives of members throughout Virginia. This position is ideal for a compassionate
Registered Nurse or Behavioral Health Clinician who is passionate about delivering personalized, community-centered care and thrives in a role that blends autonomy, travel, and collaboration.
As a Case Manager, you will take the lead in
assessing, planning, and coordinating comprehensive care for members with diverse medical and behavioral health needs. Through in-person visits (up to 75% travel), you'll build strong relationships, gain deeper insights into members' environments, and create tailored care plans that promote both
immediate health improvements and long-term wellness.
You will play a critical role in
integrating services, addressing barriers to care, and connecting members with appropriate resources across healthcare and community systems. By working closely with interdisciplinary teams, providers, and support networks, you'll ensure care is proactive, coordinated, and aligned with each member's unique goals.
What makes this role stand out:- Field-based work that allows direct, meaningful member interaction
- Opportunity to impact both medical and behavioral health outcomes
- Autonomy to manage cases while collaborating with a supportive care team
- Work-from-home flexibility with structured weekday hours (Monday-Friday, 8:00 AM-5:00 PM)
Key responsibilities include:- Conducting in-depth, face-to-face assessments to identify member needs
- Developing and implementing individualized care plans
- Coordinating medical, behavioral, and community-based services
- Monitoring progress and adjusting care strategies to improve outcomes
- Advocating for members to ensure access to high-quality, appropriate care
Required Qualifications- Must reside in Norfolk, VA
- RN with current unrestricted Virginia state licensure required
- 3+ years clinical experience as a Registered Nurse (i.e. med surg, behavioral health, acute care)
- Must reside in Norfolk VA or Surrounding Areas.
- Must be willing and able to travel up to 75% of the time to meet members in their home
Preferred Qualifications- Case Management in an integrated model preferred
- Bilingual in English/Spanish preferred
- Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment
- Position requires proficiency with computer skills which includes navigating multiple systems and keyboarding.
- Effective communication skills, both verbal and written.
Education- Associate degree in Nursing required
- Bachelor's degree preferred
Anticipated Weekly Hours40
Time TypeFull time
Pay RangeThe typical pay range for this role is:
$60,522.00 - $129,615.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
Great benefits for great peopleWe take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process and on Benefits Moments.
We anticipate the application window for this opening will close on: 08/17/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
