JetBlue Airways

Case Manager Crew Relations

JetBlue Airways • $67K — $101K *
Boston, MA 02115In-Person
Business Services
Less than 5 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree in a relevant field, or a High School Diploma/GED with 4 years of related experience
  • 2 years of employee relations or HR experience, particularly in investigations
  • Experience supporting employee investigations in HR or ER roles
  • Familiarity with Microsoft Office Suite and HR technologies
  • Ability to manage sensitive information discreetly
  • Excellent problem-solving and communication skills
  • Available for up to 50% overnight travel.

Responsibilities

  • Conduct fair and thorough investigations into employee relations issues
  • Formally respond to allegations per internal and external guidelines
  • Debrief stakeholders on investigation outcomes
  • Ensure completeness of investigations and provide risk recommendations
  • Track and report on Crew Relations actions and propose solutions
  • Provide guidance on discipline and performance to crewmembers and managers
  • Develop strong relationships across organizational levels.

Benefits

  • Access to healthcare benefits
  • 401(k) plan with company match
  • Crewmember stock purchase plan
  • Short-term and long-term disability coverage
  • Basic life insurance
  • Free space-available travel on JetBlue.
Full Job Description
Position Summary

The Case Manager, Crew Relations will be responsible for an investigation caseload, and conducting an array of investigations from frontline investigations, such as, but not limited to Equal Employment Opportunity (EEO), discrimination, harassment, retaliation, hostile work environment, interpretation of internal practices and policies, federal, state, and/or local laws and regulations. This position will support positive employee engagement by providing guidance and recommendations to resolve crewmember and crewleader concerns. This role will work closely with the People Business Partners, Legal, Labor Relations, People Centers of Excellence, Compliance teams and business leaders to promote equity, company values, and accountability in the workplace and to respond appropriately and fairly to employee concerns.

Essential Responsibilities
  • Independently conduct prompt, fair, impartial, and thorough investigations into sensitive employee relations issues concerning allegations such but not limited to discrimination, harassment, retaliation, hostile work environment, from start to finish, including conducting intake, leading interviews, note-taking, gathering and analyzing evidence (electronic, physical, etc.), documenting findings.
  • Formally respond to sensitive concerns and allegations as required by internal processes and/or external agencies.
  • Objectively debrief People Business Partners, stakeholders and leadership on investigation findings.
  • Ensure the completeness of full and fair investigations, and identify and articulate risk/reward recommendations and outcomes.
  • Track, interpret and report on Crew Relations actions; proactively identifies issues and recommends appropriate solutions.
  • In collaboration with People Business Partners, consult with crewmember and managers at all levels to provide guidance and recommendations related to disciplinary actions, performance, JetBlue policies, and other matters.
  • Establish and develop relationships with crewmembers of all levels as well as People Business Partners.
  • Discreetly handle sensitive and/or private information.
  • Other duties as assigned.


Minimum Experience and Qualifications
  • Bachelor's Degree in a relevant field; OR demonstrated capability to perform job responsibilities with a High School Diploma/GED and at least four (4) years of previous relevant work experience
  • Two (2) year of relevant employee relations or HR experience, preferably focused on Employee Relations (ER) investigations, employment legal, performance management, and/or Human Resources Business Partner (HRBP) experiences.
  • Experience in supporting employee investigations within HR or Employee Relations.
  • Experience with using Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Knowledge of HR technologies, including Human Resources Information Systems (HRIS) or Case Management Tool.
  • Ability to work independently and utilize resources to problem solve a variety of complex, highly sensitive people issues.
  • Ability to prioritize work in fast paced environment.
  • Ability to handle confidential information with professionalism and diplomacy.
  • Excellent problem solving skills and ability to think strategically and creatively when resolving issues and concerns.
  • Excellent verbal and non-verbal communication skills.
  • Must be able to acquire and maintain a valid Security Identification Display Area (SIDA) Badge.
  • Available for overnight travel (up to 50%).
  • Must be in possession of valid travel documents with the ability to travel in and out of the United States.
  • Must be legally eligible to work in the country in which the position is located.
  • Authorization to work in the US is required. This position is not eligible for visa sponsorship.


Preferred Experience and Qualifications
  • Three (3) years of relevant employee relations or HR experience, preferably focused on Employee Relations investigations, employment legal, performance management, and/or HRBP experiences.
  • Two (2) or more years of Human Resources investigation experience.
  • Professional Certification, including SHRM-SCP, or Human Resources Certification.
  • Demonstrated ability to work effectively independently and within a team environment.
  • Experience acting as a trusted advisor to leaders, peers, and employees with a consultative approach.


Crewmember Expectations:
  • Regular attendance and punctuality.
  • Potential need to work flexible hours and be available to respond on short-notice.
  • Able to maintain a professional appearance.
  • When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft.
  • Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion and Fun.
  • Promote JetBlue's #1 value of safety as a Safety Ambassador, supporting JetBlue's Safety Management System (SMS) components, Safety Policy, and behavioral standards.
  • Identify safety and/or security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue's confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)).
  • The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.


Equipment:
  • Computer and other office equipment.


Work Environment:
  • Traditional office environment.


Physical Effort:
  • Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)


Compensation:
  • The base pay range for this position is between $67,000.00 and $101,000.00 per year. Base pay is one component of JetBlue's total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.


About JetBlue Airways

JetBlue is a customer service channel for Major United States Airline based in Queens, New York. It is a passenger airline that operates primarily on point-to-point routes with its fleet of 120 Airbus A320 aircraft and 49 EMBRAER 190 aircraft. As of December 31, 2011, it served 70 destinations in 22 states, Puerto Rico, Mexico and 12 countries in the Caribbean and Latin America. Most of JetBlue flights have as an origin or destination New York or one of its other focus cities: Boston, Fort Lauderdale, Los Angeles, Orlando or San Juan, Puerto Rico. As of December 31, 2011, the Company operated an average of 700 daily flights. During the year ended December 31, 2011, the Company acquired eight take-off and landing slots at each of New York’s LaGuardia Airport and Washington D.C.’s Ronald Reagan National Airport. The Company’s operations primarily consist of transporting passengers on its aircraft with domestic United States operations, including Puerto Rico, which accounted for 85% of its capacity in 2011.

JetBlue Airways Careers

There has never been a more exciting time to explore job opportunities at JetBlue Airways, a leading company in the aviation industry known for its innovation, strong culture, and commitment to diversity and leadership development. Work You’ll Do Join JetBlue Airways' dynamic team to help redefine the future of air travel with a focus on customer service excellence and operational efficiency. At JetBlue, you will be part of a culture that values diversity, leadership, and professional growth. Transform your career and the airline industry with JetBlue’s commitment to innovation and excellence. Lead from a unique position in the marketplace, where your skills in technology, customer service, and team collaboration are highly valued. Work with a dedicated team of professionals who are passionate about creating an outstanding travel experience. Collaborate with industry leaders and benefit from a culture that supports career advancement and professional development. Introducing the JetBlue Professional Growth and Development Initiative We are building a market-leading team to master the challenges of the modern aviation industry. At JetBlue, you will find a supportive environment where career growth and learning are encouraged through comprehensive training and leadership development programs. Do Innovative Work Join a team that is at the forefront of the aviation industry, where you can apply your skills in a variety of roles, from pilot and cabin crew positions to engineering and customer support. JetBlue offers a wide range of job opportunities that allow you to innovate and excel. Be Part of a Great Team Work on a wide range of projects and utilize the latest technology in aviation. Harness the unparalleled capabilities of a team that values integrity, teamwork, and mutual respect. Future-Proof Your Career Advance your career with JetBlue Airways, where your ambition can take you to new heights. Enjoy near-limitless opportunities to grow professionally, supported by unmatched training, development, and certification support. Explore JetBlue’s internship programs offer a unique insight into the workings of one of the most innovative airlines in the industry. These programs provide hands-on experience and are a stepping stone to full-time employment. The JetBlue Experience Our combined service capabilities, commitment to innovation, and a diverse and inclusive workplace help employees thrive and lead in their careers. At JetBlue, we are dedicated to nurturing a professional environment where every team member can succeed. Stay Connected Join Our Team Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Explore the various employment paths JetBlue Airways offers, from customer service to pilot positions. SEARCH JETBLUE JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at JetBlue Airways.
Learn more about JetBlue Airways
Size
19,304 employees
Market Cap
$2 billion
Industry
Aerospace & Defense
Net Income
-$1.3 billion
Founded
1999
5 Year Trend
-1.7%
Revenue
$2.9 billion
NASDAQ
JBLU
* Ladders Estimates

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