About the Role

As a manager, you will lead and develop a team of Health Pros and Senior Health Pros. Your responsibilities include overseeing daily planning, problem-solving, and ensuring teams meet production and quality standards. Additionally, you will design and improve operational processes, support product delivery, and meet business metrics.

Responsibilities

• Leading daily operations to ensure KPIs and SLAs are met. Monitoring activities to meet deadlines and review cases for quality.
• Creating and managing short-term and long-term career goals for Health Pros and Senior Health Pros, including delivering performance management processes.
• Collaborating with the Quality and Workforce Management teams to identify and close performance and delivery gaps.
• Mentoring and tracking development of Health Pro team through daily observation of performance metrics and feedback sessions.
• Instilling trust, providing direction, and cascading vision to the Health Pro team.
• Effectively communicating operational strategies. Conducting training on client-specific topics and contribute to ongoing training improvements.
• Partnering with Health Navigation Client Manager to understand and resolve complex customer and client escalations.
• Providing project management support for business-impacting initiatives.
• Offering and implementing process improvement ideas to enhance customer experience and delivery efficiency.

Requirements

• 2 years benefits-related experience, or 3 years' experience in a benefits-related role with Bachelor's, Associate's
• Possess previous experience in Health Navigation with people management experience or 3+ years of manager-level experience in benefits setting
• Able to work effectively in a team environment
• Possess excellent oral, written, and interpersonal communication skills
• Able to learn continually in a changing environment
• Possess robust analytical, problem-solving, and organizational skills
• Able to efficiently organize work activities to meet deadlines
• Able to effectively manage a team.

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
72,500.00 USD
Maximum :
115,000.00 USD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: Wellbeing and Benefits Selector Page - Alight

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.