Berkshire Health Systems

Care Coordination Resource Supervisor

Berkshire Health Systems • $75K — $95K *
Pittsfield, MA 01201In-Person
Healthcare
5 - 7 years of experience
Reposted Yesterday
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Job Overview by Ladders

Qualifications

  • 5+ years of clinical nursing experience
  • Bachelor's Degree in Nursing (BSN)
  • Current MA RN License
  • Familiarity with community resources and review standards
  • Strong decision-making and problem-solving skills

Responsibilities

  • Assess patients' clinical needs for proper placement
  • Make informed placement decisions to support patient care
  • Collaborate with admission team to coordinate patient flow
  • Manage internal patient movement between care levels
  • Mentor and coach staff on hospital workflows and procedures
  • Reinforce compliance and staff confidence during downtime

Benefits

  • Professional development and mentorship opportunities
  • Supportive team environment
  • Engagement in strategic organizational goals
  • Emphasis on high-quality patient care
  • Opportunity for interdisciplinary collaboration
Full Job Description
  • JOB SUMMARY
    • The Care Coordination Resource Supervisor is responsible for assessing patients' clinical needs and ensuring accurate placement within Berkshire Health Systems. This role integrates care management skills with clinical expertise to make informed placement decisions, supporting both patient care and the organization's strategic goals. The Care Coordination Resource Supervisor serves as the clinical expert and decision-maker for daily patient throughput and placement decisions, guiding the placement of patients to appropriate care settings.

      The Care Coordination Resource Supervisor collaborates closely with the Patient Placement Assistant, and the Patient Placement Coordinator in admitting, to coordinate patient admission and transfer requests from the Emergency Department (ED) and Transfer Center across multiple facilities. This role also manages internal patient flow, facilitating movement between levels of care and bed assignments to ensure that patients receive care in the most appropriate setting.

      By integrating clinical and financial components, the Care Coordination Resource Supervisor plays a critical role in making placement decisions that align with organizational objectives, ensuring both high-quality patient care and operational efficiency.

      The Care Coordination Resource Supervisor supports staff development by using downtime in patient flow to mentor and coach team members on hospital workflows, policies, and procedures. This role reinforces consistency, strengthens compliance, and helps staff build confidence and efficiency in day-to-day operations while maintaining readiness to respond to patient care needs.
  • JOB REQUIREMENTS
    • Experience:
      • Five years of clinical nursing experience.
    • Education:
      • Bachelor's Degree BSN
    • Licensure & Certifications:
      • RN - MA RN License
  • SKILLS & ABILITIES
    • Familiar with community resources and utilization/quality review standards.
    • Ability to prioritize tasks and meet deadlines effectively.
    • Understanding and appropriately utilizing the hospital patient placement guidelines.
    • Strong decision-making and problem-solving in fast-paced environments.
    • Excellent communication and collaboration with healthcare teams and support staff.
    • Skilled in computer systems, phone communication, and patient placement software.
    • Ability to build strong working relationships with staff and external stakeholders.
  • WORKING RELATIONSHIPS
    • Title of position(s) supervised:
      • Interfacility Coordinator, Patient Placement Assistant

About Berkshire Health Systems

Berkshire Health Systems is a healthcare organization that provides medical services to residents of Berkshire County, Massachusetts. The organization operates a network of hospitals, clinics, and other healthcare facilities, including Berkshire Medical Center, Fairview Hospital, and the Hillcrest Campus of BMC. Berkshire Health Systems was founded in 2004 and is headquartered in Pittsfield, Massachusetts. The organization employs more than 4,000 people and serves a population of approximately 130,000.
Learn more about Berkshire Health Systems
Size
4,000 employees
Industry
Healthcare
Founded
1875
* Ladders Estimates

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