Job Details

With a commitment to patient- and family-centered care, the Population Health Care Coordinator RN uses the nursing process in
ways that values the uniqueness of each individual and addresses the physical, psychological, emotional, and social needs of the
diversity of patients served by Ambulatory Clinics. As an integral member of the of the ambulatory care clinical team, the nurse
effectively collaborates, communicates and coordinates care for patients and populations across each practice setting (home,
physician office, hospital, skilled nursing facility) and with primary care providers, support systems and care team to provide a
model of care that ensures the delivery of a cost-effective high quality healthcare experience. Develops and implements a plan of
care for each individual based upon the context of that person and their environment. Ensures approach is patient-centric, and
measurably improves health, experience of care and reduces/manages cost for an identified patient population.

Job Description

ESSENTIAL FUNCTIONS

• Interacts with co-workers, patients, their family/designated care partner(s), and other staff consistent with the values of
Jefferson.
• Integrates Evidence-Based Practice, clinical expertise, patients, their family/designated care partner(s) preferences and
cultural beliefs and values for delivery of optimal healthcare.
• Partners with patients, their family/designated care partner(s)) in identifying learning needs and priorities and provides
education in ways that are useful, understandable, and affirming.
• Minimizes risk of harm to patients and others by following established nursing practices and protocols and individual
performance.
• Uses information technology to communicate, manage knowledge, mitigate error, and support ethical decision making.
• Development of a tracking system for patient care coordination and care management across the continuum, including
care transitions, referrals, report management, and two-way communication between the PCP, specialists, and/or other
providers.
• Transition care for patients discharged from the hospital within 48 hours to prevent readmission and related
complications.
• Evaluation of and appropriate follow-up care for patients seen in the emergency department to prevent further disease
exacerbation, untoward complications, or additional ER or hospital utilization.
• Management of complex and high risk patients identified by transition calls, reports, Provider or team member
• Timely and ongoing communication with the provider and practice team to maximize the management of patient needs
• Coordination of care with other care managers (home health care, payer case managers, etc.) and with specialists to
maximize care and promote patient safety.

QUALIFICATIONS

Education - Preferred
• Bachelor’s Degree Nursing

Experience - Required
• 7 years Nursing experience

Knowledge, Skills and Abilities - Required
• Patient-and Family-Centered Practice
• Knowledge of how to convey respect and collaborate with each patient, family and/or designated care partner in care
and care planning.
• Cultural Awareness
• Knowledge of people with diverse backgrounds and the ability to convey respect and connect effectively.
• Effective Communication
• Understanding of effective communication concepts, tools and techniques, ability to effectively transmit, receive, and
accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Uses
the language of partnership with patients and families, engaging them in their health and health care. Appropriately and
respectfully delegates to other team members.
• Patient and Designated Care Partner Education
• Knowledge of child and adult education techniques and the ability to elicit learning priorities and needs and educate
patients and their designated care partners on the patient's condition, the treatment and medications suggested and
given, and the next steps in the patient's recovery.
• Health Information Documentation
• Knowledge of the relevance of health information and appropriate documentation methods, ability to record medical
histories, symptoms, vital signs, medications, diagnoses, treatment plans, procedures, tests, and medical results in
written or electronic form.
Knowledge, Skills and Abilities - Preferred
• Strong command of computer programs including Word, Excel, and PowerPoint.
• Website development software and Photoshop preferred.
• Ability to think independently, having received necessary direction, to identify information needed for specific research
projects, etc.
• Strong written & verbal communications and organizational skills to make effective action plans needed to deliver
meaningful findings on time.
• Ability to work independently on projects to completion
• Strong attention to detail.

Licenses and Certifications - Required
• RN - Licensed Registered Nurse_PA - State of Pennsylvania
• RN - Licensed Registered Nurse_NJ - State of New Jersey

Licenses and Certifications - Preferred
• CCM - Certified Case Manager - Commission for Case Manager Certification
• CMC - Care Manager Certified - National Academy of Certified Care Managers
• ACM - Accredited Case Manager - American Case Management Association

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Benefits

Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts. Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service. All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

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