Job DescriptionUnleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world's most innovative financial organizations.
Build products that solve real customer problems and measurably improve their experience. You will help turn insights into shipped features by partnering closely with design, engineering, and business teams.
Job Summary
As a Product Delivery Senior Associate, you partner with product leadership to discover customer needs, translate them into clear requirements, and support delivery of improvements that matter. You will use user research, customer feedback, and product metrics to help prioritize the roadmap and evaluate outcomes. Your work connects strategy to execution so we can deliver simple, reliable experiences for our customers.
Job responsibilities
- Partner with the Product Group to identify new product opportunities through user research, discovery, and market insights
- Support planning and prioritization of the product roadmap based on customer value and measurable outcomes
- Consider upstream and downstream impacts of new features on the end to end product experience
- Translate problems and insights into clear requirements, dependencies, user stories, and acceptance criteria
- Collaborate with design and engineering to refine solutions and support timely delivery
- Help identify delivery risks, dependencies, and tradeoffs, and escalate when needed
- Support release readiness activities, including documentation and stakeholder communication
- Contribute to continuous improvement of product ways of working and quality practices
- Drive and participate in User Acceptance testing
- Leverage AI to improve product and quality
Required qualifications, capabilities, and skills
- Strong knowledge of the product development life cycle from discovery through delivery and implementation
- Experience gathering and translating customer needs into actionable requirements
- Ability to write clear Agile stories/dependencies enable effective delivery
- Experience collaborating with cross functional teams such as design, engineering, and operations
- Strong communication skills, including the ability to present tradeoffs and recommendations clearly
- Organized and outcome focused, with the ability to manage multiple priorities in a dynamic environment
- Comfort working with ambiguity and using structured problem solving to move work forward
- 3+ years of experience in product management or a closely related role
- Experience leveraging AI tools such as LLM Suite.
Preferred qualifications, capabilities, and skills
- Experience in financial services or other regulated environments
- Comfort partnering with technical teams and discussing data flows, performance, and reliability needs
- Experience improving delivery processes to reduce cycle time and improve quality
Additional information: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting
About the TeamOur Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.
