Perform all tasks required to ensure accurate, timely and efficient operational service and processing of new client financial request, adjustments, and research/resolution requests for all payment inquiries received in Card Payments Operations, while providing outstanding client service to both internal and external clients while minimizing the operational risk for the bank. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Subject matter expert (SME) on essential duties and responsibilities of Financial Specialist I and II 2. Responsible for escalation of production issue for quick resolution, supporting continuous development of systems owned by unit. 3. Departmental small project lead. Work in tandem with Sr. Financial Analyst to ensure each aspect of Financial Operations is covered 4. Recommends and documents improvements and works with others to implement 5. Knows and applies the concepts and practices of the business, including linkages with internal and external partners 6. May serve as manager, trainer, or coordinator for work of junior staff members 7. Organizes and performs complex analyses 8. Research and process Tier 3 task & escalations 9. Procedure & Control oversight 10. Serves as a liaison with internal and external partners QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Bachelor's Degree or combination of training/experience 2. 7+ years of experience in a Financial Specialist II or Business Analyst III role or equivalent experience in Finance/Accounting. 3. 10+ years of experience in Payments services industry 4. Possess strong written and verbal communication skills, including the ability to communicate professionally with team members and related departments 5. Demonstrated ability to read, comprehend and follow instructions 6. Demonstrated ability to work in an area governed by production standards, heavy workloads and critical deadlines 7. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products 8. Able and willing to work overtime during peak times 9. Demonstrate leadership skills Preferred Qualifications: 1 Bachelors/Master's Degree 2. 10+ years or more of financial serving experience 3. Knowledge of all bankcard products and services, online banking, debit card/prepaid products, digital electronic Payment products services and products 4. General understanding of the other areas within banking operations General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.