Job Summary
The Capability Leader for the Private Passport Platform is a senior product management leader responsible for defining and delivering the end‑to‑end platform strategy that underpins Northern Trust’s digital experience for Core Wealth Management clients. This role owns the platform vision, roadmap, and execution across infrastructure, UX, CX, and works closely with shared platform services ensuring all dependent shared capabilities come together to deliver a secure, resilient, and world‑class client experience.
This leader operates at the intersection of business strategy, client experience, and technology execution, aligning multiple product domains, engineering teams, and enterprise partners to scale Private Passport as the firm’s primary client-facing digital platform.
Primary Responsibilities
Platform Strategy & Vision
Own the platform vision, and strategy, for Private Passport, aligned to Wealth Management growth priorities and Digital Client Platform Experience (DCPX) vision and goals.
Lead cross‑functional teams to formulate strategy, uncover new opportunities, determine product and platform lifecycle states, and ensure alignment to Wealth Management priorities.
Define and execute a multi-year roadmap by developing deep market and client insights, evaluating/evolving target client segments, and monitoring industry and competitive trends.
Define clear platform outcomes focused on client experience consistency, scalability, security, resilience, and adoption.
Serve as the single point of accountability for platform-level decisions, tradeoffs, and prioritization.
Client Experience (UX/CX) Leadership
Ensure a cohesive, intuitive, and high‑quality client experience across all Private Passport capabilities, channels, and devices.
Partner with UX, CX, and Design teams to translate client insights, feedback, and benchmarks into platform standards and reusable patterns.
Establish and enforce experience principles to prevent fragmentation as new capabilities onboard to the platform.
Platform Execution & Delivery
Manage execution of strategic direction for platform activities while providing input into budget planning and ongoing financial management.
Lead execution across platform domains including infrastructure, shared services, authentication, data access, observability, and UX frameworks.
Coordinate delivery across multiple agile teams and shared capability product domains to ensure dependency alignment and predictable outcomes.
Establish and execute coordinated go‑to‑market and cross‑program rollout strategies that ensure a consistent and differentiated client experience.
Balance foundational platform investment with ongoing feature enablement required by downstream capabilities.
Cross‑Capability & Stakeholder Alignment
Align product managers, engineering leaders, architecture, security, data, and operations around platform priorities and standards.
Act as a strategic partner to Wealth Management business leaders, ensuring platform investments directly enable client and advisor outcomes.
Influence and align enterprise partners to reduce friction and improve time‑to‑market for client-facing capabilities.
Operational Excellence & Risk Management
Display a balanced, enterprise‑wide perspective by partnering with business, technology, risk, design, and operations leaders to improve efficiency, effectiveness, and scalability.
Establish clear KPIs and health metrics for platform performance, reliability, client satisfaction, and adoption.
Proactively manage platform risk, resiliency, and regulatory readiness in partnership with Technology, Risk, and Compliance teams.
Own post‑launch performance management, including platform health metrics, KPIs, adoption, and value realization; drive continuous improvements.
Team & Leadership Responsibilities
Participate in defining group and enterprise‑level strategic plans; set priorities, goals, and objectives and ensure disciplined execution.
Provide strong leadership, coaching, and direction to senior product managers and platform leads.
Foster a culture of ownership, clarity, and accountability, while encouraging innovation and continuous improvement.
Represent the platform in executive forums, governance bodies, and cross‑portfolio decision-making discussions.
Necessary Skills, Experience and Education
Bachelor’s degree or equivalent combination of education and relevant professional experience required.
Advanced or industry‑related qualifications (e.g., financial services or product leadership credentials) preferred.
10+ years of experience in product management, platform leadership, and digital transformation, including ownership of large‑scale client‑facing platforms.
Broad knowledge of Wealth Management products and platforms, with demonstrated depth and subject matter expertise in multiple areas and at least one core specialty.
Strong understanding of client needs and how they inform platform strategy, roadmap development, and experience design.
Proven expertise in product and platform management, including long‑term planning, lifecycle management, and performance optimization for a major business segment.
Proven ability to lead complex, cross‑domain initiatives across product, technology, UX, and operations.
Familiarity with agile product operating models, dependency management, and platform governance.
Strong executive presence with the ability to influence without authority and align senior stakeholders.
Deep understanding of modern digital platforms, including cloud-native architectures, shared services, gen AI, and experience platforms.
Experience in regulated environments.
Salary Range:
$137,400 - 233,600 USD
Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component.
