We are looking for a sharp, customer-obsessed Canada Business Strategy & Engagement Manager to join our team. In this role, you will serve as a trusted strategic partner to our Canadian business stakeholders - embedding yourself in their challenges, understanding their trade needs and operational constraints, and working alongside them to identify opportunities, remove friction, and build smarter, more resilient ways of operating. This is not a sales role - it is a partner role.
You will work at the intersection of strategy, analytics, and execution - translating data and customer insights into tangible business outcomes. You will shape how we go to market in Canada, deepen relationships with strategic customers and partners, and build the engagement frameworks that unlock long-term growth.
The global trade environment is undergoing its most significant realignment in decades. Shifting tariff structures, supply chain reconfiguration, and evolving cross-border regulations are reshaping how Canadian businesses compete, invest, and grow. In this climate, trade strategy is no longer just an operational concern - it is a board-level imperative. Companies are doubling down on market resilience, diversified sourcing, and differentiated engagement models that can withstand external volatility. Having a dedicated strategic partner who understands both the business and the trade landscape is no longer a nice-to-have - it is a competitive necessity.
This role sits at the center of that shift. You will help our Canadian stakeholders navigate the evolving import and export landscape, surface opportunities to reduce cost and complexity, and make confident decisions in an uncertain market. You will move from whiteboard to spreadsheet to stakeholder presentation without missing a beat - combining commercial acumen with operational curiosity to deliver a clear, actionable point of view on how to move forward.
This is a high-visibility, high-impact role for someone who thrives in ambiguity, earns trust quickly, and can sit with a business stakeholder, understand their world, and come back with a plan.
Key job responsibilities
- Act as the primary strategic advisor to Canadian business stakeholders, building deep, trusted relationships across functions and seniority levels.
- Proactively engage with stakeholders to understand their import/export needs, supply chain structures, and business objectives - translating these into clear, prioritized action plans.
- Identify and evaluate opportunities to streamline cross-border processes, reduce cost, improve compliance, and eliminate unnecessary operational complexity.
- Advise stakeholders on the most effective and commercially sound approaches to importing and exporting - including duty mitigation strategies, trade agreement utilization, and sourcing alternatives.
- Actively translate developments in Canadian trade policy, tariff regulations, and cross-border requirements into specific, timely recommendations tailored to each stakeholder's business.
- Lead strategic initiatives end-to-end: from problem definition and stakeholder alignment through to execution and measurable outcome - holding cross-functional teams accountable and making judgment calls when the path forward is unclear.
- Develop business cases, strategic recommendations, and executive briefings that enable stakeholders to make informed, confident decisions under uncertainty.
- Partner with internal teams - including trade compliance, logistics, finance, and legal - to ensure stakeholder needs are addressed holistically and recommendations are grounded in operational reality.
- Drive structured, high-value stakeholder engagement through well-prepared plans and business reviews that focus on outcomes delivered.
A day in the life
No two days look the same in this role, and that's part of what makes it interesting. Your morning might start with scanning overnight trade news over coffee - maybe there's a new tariff announcement or a CUSMA ruling update - and you'll quickly figure out which of your stakeholders will be most affected, then pull together a short briefing on what it means for their cross-border strategy. You'll hop on calls with business units who are feeling the pressure to cut landed costs or navigate new import duties, and you'll talk through real options with them - alternative sourcing markets, duty deferral programs, trade agreement utilization - until you land on something worth exploring further. You'll spend time with trade compliance and logistics colleagues, pressure-testing recommendations before they go to stakeholders, and you won't hesitate to push back if something doesn't add up. As a project leader, you'll drive initiatives like optimizing import lanes or consolidating cross-border flows - running working sessions, clearing roadblocks with customs brokers, and making calls on timelines when trade-offs are needed. You'll prepare quarterly business reviews that actually move the conversation forward, focusing on what you've delivered and what should come next, not just what's been happening. And at the end of the day, you'll take a few minutes to update your notes, flag anyone you need to follow up with, and set yourself up for tomorrow. You'll leave with a clear head and a plan in place
About the team
Global Trade Services (GTS) enables Amazon and its partners - customers, vendors, and sellers - to move products, technology, and software efficiently and compliantly across borders. We develop import/export solutions that ensure the right products get to the right places at the right time and cost.
BASIC QUALIFICATIONS
- 6+ years of compliance, audit or risk management experience
- Knowledge of Microsoft Office products and applications at an advanced level
- Bachelor's degree or equivalent
- Working knowledge of CA import processes, trade regulations, and/or tariff structures - or a demonstrated ability to rapidly develop this expertise.
PREFERRED QUALIFICATIONS
- Project Management Professional (PMP) or equivalent certification
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Master's degree or equivalent
The base salary range for this position is listed below. As a total compensation company, Amazon's package may include other elements such as sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, basic life & AD&D insurance), Registered Retirement Savings Plan (RRSP), Deferred Profit Sharing Plan (DPSP), paid time off, and other resources to improve health and well-being. We thank all applicants for their interest, however only those interviewed will be advised as to hiring status.
CAN, ON, Toronto - 84,400.00 - 141,000.00 CAD annually
