Qualifications

• Excellent computer skills are essential.
• Familiarity with a call center environment is preferred; no cold calls involved.
• Automotive industry experience is beneficial but not mandatory.
• Strong communication skills to effectively persuade customers to set appointments.
• Willingness to undergo a background check as per regulations.
• Bilingual capabilities are advantageous.

Responsibilities

• Manage incoming and outgoing calls and emails efficiently.
• Conduct follow-up calls to prospects, schedule service and sales appointments, and assess customer satisfaction.
• Respond to customer inquiries through both email and phone promptly.
• Arrange sales appointments and reschedule no-show customers proactively.
• Engage with customers based on current marketing incentives.
• Generate leads and close sales through follow-up with prospects.
• Communicate product performance and benefits clearly to potential buyers.

Benefits

• Minimum guaranteed pay of $1,000 in the first month.
• Potential annual earnings of $35,000-$70,000 through hourly pay and performance-based commissions.
• Hybrid scheduling options available for tenured employees.
• Family-owned operation with over 90 years in business.
• Comprehensive medical, dental, and vision insurance.
• 401(K) plan and additional benefits.
• Paid vacation and sick time.
• Paid training provided to new hires.
• Employee discounts on products, services, and vehicles.
• Opportunities for growth within the company.