Call Center Manager

Transdev • $80K — $88K *
Portland, OR 97229In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • High school diploma or GED required
  • Minimum three years supervisory experience in transit
  • In-depth knowledge of transit operations and service requirements
  • Proficiency in Microsoft Office Suite and relevant databases
  • Strong communication, organization, and coaching skills
  • Ability to manage multiple priorities with attention to detail

Responsibilities

  • Lead daily operations of customer service and reservations staff
  • Plan staffing and schedules based on service demand
  • Monitor performance against standards and implement corrective actions
  • Coach and evaluate team members, addressing concerns as needed
  • Collaborate with dispatch and scheduling to resolve service issues
  • Review call center data to identify trends and improve workflows
  • Assist in developing and managing the call center budget

Benefits

  • Minimum of two weeks of vacation
  • Five sick days
  • Twelve paid holidays (eight standard and four floating)
  • 401(k) retirement plan
  • Medical, dental, and vision insurance
  • Life insurance
  • Short-term disability
  • Voluntary long-term disability
Full Job Description
Call Center Manager

Transdev is seeking a Call Center Manager to lead customer service and reservations for the TriMet LIFT Call Center. Reporting to the Division Manager, this position is responsible for daily performance, employee supervision, service quality, and coordination with other departments. The Call Center Manager coaches staff, resolves operational issues, and helps ensure the team meets TriMet and Transdev requirements. The position may also oversee broader operations when assigned during the Division Manager's absence.

Transdev is proud to offer:
  • Competitive compensation package of minimum $80,000 - maximum $88,000

Benefits include:
  • Vacation: minimum of two (2) weeks
  • Sick days: 5 days
  • Holidays: 12 days; 8 standard and 4 floating
  • Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short- term disability, voluntary long-term disability.

Benefits may vary depending on location policy. The above represents the standard Corporate Policy

Key Responsibilities:
  • Lead the daily work of customer service and reservations staff, including department supervisors.
  • Plan staffing and schedules to support service demand and performance requirements.
  • Monitor results against TriMet and Transdev standards; identify gaps and take corrective action.
  • Coach employees, evaluate performance, address employee concerns, and support hiring for authorized positions.
  • Work with dispatch, scheduling, and other teams to resolve service issues and improve the customer experience.
  • Review call center data, identify trends, and improve workflows.
  • Help develop and manage the call center budget.
  • Perform other duties as assigned.
  • Travel requirement outside of immediate area (as a percent):

Qualifications :
  • High school diploma or GED required.
  • At least three years of relevant supervisory experience in transit required.
  • Thorough knowledge of transit operations and applicable service requirements.
  • Proficiency with Microsoft Word, Excel and relevant database programs.
  • Strong communication, organization, problem-solving, and coaching skills.
  • Ability to manage competing priorities with attention to detail.

Physical Requirements:
  • The Call Center Manager must be able to work a flexible schedule, including shifts outside regular business hours when operational needs require.
  • This is primarily an indoor position involving extending periods of computer and telephone work. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.

Drug-free workplace:

Transdev maintains a drug-free workplace. Applicants must:
  • Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
  • Successfully pass a pre-employment drug screen.

Job Category: General Managers

Job Type: Full Time

Req ID: 9174

Pay Group: X60

Cost Center: 423

About Transdev

Transdev Careers

Joining Transdev offers a unique opportunity to enhance a career at the forefront of the transportation industry. With a commitment to innovation and leadership, Transdev is a company where professionals can thrive in an environment that fosters growth and diversity.

Explore Job Opportunities

Transdev is actively seeking individuals who are passionate about transportation and eager to make a difference. With various job opportunities available, candidates can find positions that match their skills and interests. Transdev values the contribution of every team member in driving success and innovation.

Experience Professional Growth

Transdev is dedicated to the professional growth of its employees. The company offers comprehensive benefits and diversity training programs that support both personal and professional development. Leadership opportunities within Transdev allow individuals to excel and lead in their chosen fields.

Cultivate Your Skills

At Transdev, the focus is on cultivating a culture of learning and empowerment. Employees are encouraged to enhance their skills through ongoing training and networking opportunities. This commitment to employee development ensures that every team member can meet their career goals.

Internship Programs

For those starting their career journey, Transdev provides internship programs that offer a real-world experience in the transportation industry. Internships at Transdev are designed to build foundational skills and provide insights into the company's operations, preparing interns for full-time positions.

Engage in Networking and Innovation

Transdev promotes a culture of innovation where ideas are welcomed and explored. Employees are encouraged to engage in networking events that connect them with industry leaders and peers. This environment supports creative solutions and advancements in transportation.

Join the Hiring Process

Interested candidates are invited to apply for open positions at Transdev. The hiring process is designed to be transparent and engaging, ensuring that both the company and the candidates find the right fit. Prospective employees should prepare their resume and be ready for an interview that could lead to a rewarding career at Transdev.

Stay Informed

Keep up to date with the latest in career opportunities and industry news from Transdev. Interested individuals can subscribe to receive job alerts and updates directly to their inbox.

Apply Today

Discover the exciting career opportunities at Transdev. Search for available positions that align with your professional interests and apply today. Join a team that values diversity, innovation, and leadership in the transportation industry.

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Industry
Transportation
* Ladders Estimates

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