Lead Generation call center experience is essential
Demonstrated leadership and decision-making skills
Strong analytical skills for driving performance improvements
Effective team management and communication abilities
Responsibilities
Oversee customer satisfaction across the call center
Manage daily operations of the contact center
Utilize analytics to identify performance gaps
Develop and lead a high-performing team
Implement effective communication strategies
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Full Job Description
Role Description
This is a full-time on-site role for a Call Center Manager located in the Cleveland Area. The Call Center Manager will be responsible for overseeing customer satisfaction, managing the contact center operations, utilizing analytical skills for performance improvements, leading and developing the team, and maintaining effective communication strategies.
Qualifications
Lead Generation call center experience required
5+ years of experience in call center operations
High Energy and Results Driven
Customer Satisfaction and Contact Center Management skills
Analytical Skills for performance improvements
Team Management and Communication abilities
Experience in a call center or customer service environment
Demonstrated leadership and decision-making capabilities
Strong problem-solving skills
Bachelor's degree in Business Administration or related field preferred
