Proven analytical skills for performance improvement
Demonstrated leadership and decision-making capabilities
Experience in customer service environment
Responsibilities
Oversee customer satisfaction and contact center operations
Utilize analytical skills to improve performance
Lead and develop the call center team
Maintain effective communication strategies
Manage daily operations and ensure service quality
Implement strategies to enhance team productivity
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Full Job Description
Role Description
This is a full-time on-site role for a Call Center Manager located in the Cleveland Area. The Call Center Manager will be responsible for overseeing customer satisfaction, managing the contact center operations, utilizing analytical skills for performance improvements, leading and developing the team, and maintaining effective communication strategies.
Qualifications
Lead Generation call center experience required
5+ years of experience in call center operations
High Energy and Results Driven
Customer Satisfaction and Contact Center Management skills
Analytical Skills for performance improvements
Team Management and Communication abilities
Experience in a call center or customer service environment
Demonstrated leadership and decision-making capabilities
Strong problem-solving skills
Bachelor's degree in Business Administration or related field preferred
