We're looking for our next Calibration Lab Service Manager! This candidate will be responsible for directing the operation of a technical service team that provides calibration, maintenance, and repair of complex electronic, mechanical and process control assemblies and instrumentation, under the guidance of the Regional Operations Leader. This requires providing tactical leadership and driving process improvement to create a substantial competitive advantage by effectively leveraging available resources. The position will also be responsible for the Service Center P&L, which includes the day to day financial performance and identifying and driving commercial opportunities to further increase revenue and profitability.
Responsibilities
- Lead a cross-functional team of managerial, technical, logistics and customer service personnel.
- Deliver business objectives around safety, operational performance, revenue and profitability.
- Ensure delivery of performance goals e.g. quality, on time delivery (OTD), backlog management, NPS etc.
- Deliver results with daily management and through Lean (Ralliant Business System (RBS)) fundamentals to meet short- and long-term commitments and problem solve to drive continuous improvement.
- Holds the team accountable for achieving deliverables by maintaining an enterprise mindset and developing an organizational culture that confronts issues and disagreements within immediate team and cross functionally, to deliver results that benefit the greater organization
- Accelerates development for high potential and promotable employees by understanding and supporting their personal goals of developing new skillsets and career aspirations within Tektronix/Ralliant.
- Leads employee engagement actions through soliciting, listening and actioning feedback that is received to drive year over year improvements.
- Creates an inclusive environment by soliciting alternative views from the team and understanding the right mix of skillsets, backgrounds, viewpoints and capabilities to proactively improve organizational designand leverage talent to deliver results.
- Implement the quality management system to achieve customer fulfillment, support new business and drive market growth.
- Promote the use of RBS tools to analyze and solve high-priority problems, ensuring process-based countermeasures and root cause analysis.
Qualifications
- Minimum of 3 years' experience (4+ years preferred) in a supervisory/management role required; preferably in metrology or a related technical industry.
- Experience managing a "technical service" preferred.
- Preferred minimum of 5 years of technical experience in the metrology field with a demonstrated expertise in electronic equipment calibration or physical/dimensional calibration.
- Experience managing through influence in a matrix environment preferred.
- Bachelor's degree or 6+ years related work experience.
- Solid experience in attracting, recruiting and retaining top performers.
- Strong communication, employee relations, and team building skills along with accomplishments in leading, motivating, training, and developing.
- Demonstrated achievements in meeting financial and operational objectives in a high-technology service industry a plus.
- Demonstrated success with planning, organizing, and time management.
- Microsoft Office proficiency (PowerPoint, Word, Excel, & Outlook).
- Must have a valid driver's license and a clean driving record.
- Must be able to travel.
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Bonus or EquityThis position is also eligible for bonus as part of the total compensation package.
Pay RangeThe salary range for this position (in local currency) is 91700.00-170100.00
