The Business Unit Manager is responsible for managing, leading, and ensuring profitability of all aspects of the business units' profit and loss statements (P/L). This position will be tasked with developing and implementing sound business strategies ensuring profitable revenue growth and margin improvement.
Responsibilities of Position:- Creates and owns the annual regional P&L: GP budget, headcount model, organizational design across five functions, strategies by service line and vertical, and end-of-year projections
- Publishes monthly GP results (new + retained + growth) versus budget with clear variance drivers. Owns the weekly and monthly scoreboard that drives all decisions-pipeline status, retention cohorts, margin performance, commission payouts, staffing gaps, and strategic progress to Senior Management
- Establishes and enforces margin floors by service line and approves every below-floor deal with documented business case and recovery plan. Will ensure new-business average deal margins remain healthy and protect the spread across the entire portfolio
- Owns the account retention target by conducting regular account-health reviews with the AM Team Lead, activating recovery plans on at-risk accounts, and monitoring cohort-level churn and margin erosion. Protects the recurring revenue annuity that funds the entire organization
- Partners with the Sales manager to set quotas, manage pipeline discipline, review attainment, coach significant deals, and ensure win-rate targets are met. Governs all sales commissions, approve exceptions, and enforce clawback policies to maintain plan integrity
- Orchestrates the seamless transition of new customers from Sales to Account Management, including service setup, initial delivery validation, and go-live issue resolution. Serves as the primary integrator across all five functions to ensure they work as one cohesive unit
- Ensures adequate vendor coverage across service lines and territories, manages vendor performance through regular scorecard review, identifies cost-reduction opportunities, and monitors vendor compliance and service redundancy
- Recruits and develops the leadership team across all five functions, conducts regular performance reviews, identifies promotion-ready talent, manages under performance, and builds succession plans to ensure organizational continuity
- Owns compliance with regulated-waste requirements, ensures every deal follows the competitive-bidding process, certifies contract hygiene and insurance adequacy
- Performs other duties as assigned
Supervisory Responsibility:- This position will manage 1-10 employees
- This position will oversee and direct other managers
Skills & Abilities Needed for Position:- Must possess strong leadership skills with the ability to delegate and follow-up on activities
- Must possess ability to initiate action and produce strong results
- Must present and communicate in a professional manner
- Gain commitment from team members
- Must be organized with good time management skills
- Possess proven analytical/problem solving skills thinking strategically for the customer / company
- Computer proficiency in Windows and Microsoft applications
- Must be self-motivated and able to motivate others to meet or exceed goals
Experience & Knowledge Needed for Position:- Minimum 5 years of prior management experience
- Minimum 2 years of experience working with and the analysis of profit and loss statements
- Experience in developing and executing business strategies
- Bachelor's Degree in Business, Marketing, Sales or related field required, Masters Degree preferred
Physical Requirements in a Regular Workday:- Rarely lifting/carrying/pushing/pulling a max of 35 lbs
- Frequently working inside
- Rarely working outside in changing temperatures, wet/humid conditions
- Rarely working in areas of dust, odors, mist, gases, and other airborne matter
- Frequently sitting
- Occasionally standing/walking
Additional Working Conditions/Aspects: - Ability to travel between offices, as required
- Legally eligible to work in the United States
- Valid driver's license (if applicable)
- Must successfully complete pre-employment testing
- Must be able to read and speak the English language
This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties, and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish an employment contract and is subject to change at the discretion of the company.
