Job Description

JOB SUMMARY

The position offers technical support to approximately 400 faculty and staff who use PC and Macintosh computers. The primary functions of this position are Workstation installation and maintenance. Application Server installation and maintenance, maintaining functional integrity of the LAN and connections with the campus network, hardware and software installations and maintenance, troubleshooting set up, upgrading and configuration of computers, managing Active Directory accounts, and supporting connections to the hospital information system (APEX)

The position also supports and backs up Windows and Unix Based servers. Manage Screen connect remote software.

Responsibilities

of time
Essential Function (Yes/No)

Key Responsibilities

(To be completed by Supervisor)
40Yes
Macintosh and PC Hardware (40%)

Set up install and configure new and transferred PC and Macintosh computers and peripherals as well as laptops hardware installations for a variety of Macs including internal battery memory cache RAM and ethernet cards

Install maintain and troubleshoot networked Macintosh and PC hardware and software including ethernet and Airport IEEE 802 11 wireless connections and configuring

Diagnose hardware repair needs schedule and coordinate repairs with vendors to resolve problems

Maintain current equipment and software license inventory and network documentation

Ensure hardware and software meets all UCSF security Requirements
25Yes
Software (25%)

Install PC & Macintosh operating system including upgrades and re-installations as needed

Install and configure applications software Filemaker Pro Office 2008 and 2010 (Excel, Word, PowerPoint) Eudora & Now up to date Sophos and Symantec virus checking programs retrospect clients

Install and verify UCSF's Security suite for all users computers.

Install software for campus online systems (OLPPS STOR)

Install printer drivers
10Yes
Network Support (10%)

Assist in local and wide area networking functions. Diagnose and resolve problems

Submit work request and coordinate with Enterprise Network

Trouble shoot and maintain VPN software

Report network and server problems to ENS and the Medical Center IT support and help resolve issues

Attend daily CVRI IT meetings
25Yes
Server Support (25%)

Configure and maintain servers for back up (Retrospect) databases File sharing servers. Application servers

Bigfix installation. Bigfix console management
0 0 0 0 0 0 0 100% (To update total %, enter the amount of time in whole numbers (without the % symbol - e.g., 15, 20) then highlight the total sum (e.g., 1%) at the bottom of the column and press F9. The total sum should add up to 100%.)

Qualifications

Required Qualifications:

• Bachelor's degree in related area; and/or equivalent experience/training
• Minimum 1 year of related experience
• Demonstrated technical skills and knowledge of Macintosh and PC hardware servers peripherals and software
• Proven ability to install configure and upgrade desktop systems
• Knowledge of wide area and local networks and the ability to troubleshoot problems and coordinate
• solutions
• Ability to set up and install programs
• Ability to diagnose problems and determine if they are hardware software or network and coordinate solutions
• Excellent communication skills and ability to instruct/train users
• Server file sharing, Application management. Active Directory

Preferred Qualifications:

• Knowledge of programs for remote access {RAS) Virtual Private Networks (VPN)
• Knowledge of OLPPS STOR Retrospect software
• Bachelor of Science degree in computer sciences or related field
• Work experience > 5 years with PCs and MACs