In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Job Highlights Job Title: Business Systems Manager Reports To: Director, Operating Systems and Strategy Location: Dallas, TX Hours Required: Full-Time, Exempt Travel: Up to 25% About the Role As TOCA continues to scale, the systems that support daily operations must remain reliable, intuitive, and aligned with how TOCA Centers operate. We are seeking a Business Systems Manager to own the hands-on management and optimization of TOCA's core operational platforms. This role ensures systems supporting scheduling, memberships, CRM, payments, and reporting function effectively and enable both guest experience and operational execution. You will work closely with TOCA Center teams, cross-functional partners, and technology vendors to maintain system reliability, improve usability, and identify opportunities to streamline workflows as the business grows. Your Game Plan Operational Support & Cross-Functional Partnership (35%)
- Serve as the primary point of contact for system-related questions, troubleshooting, and support across the organization
- Partner closely with TOCA Center teams to resolve system issues and ensure platforms support daily operational needs
- Coordinate with external technology vendors to resolve issues and maintain system performance
- Build strong relationships with field teams to understand system challenges and identify opportunities for improvement
- Ensure clear communication of system updates, changes, and best practices
Systems Administration & Optimization (40%)
- Administer and configure core operational platforms, including membership systems, scheduling tools, CRM systems, payment platforms, and reporting tools
- Ensure systems are configured accurately and aligned with operational workflows across TOCA Centers
- Coordinate system updates, feature enhancements, and integrations with technology vendors
- Document system configurations, workflows, and processes to support consistency and scalability
- Identify opportunities to improve system usability and optimize workflows for TOCA Center teams
System Performance & Operational Efficiency (25%)
- Maintain high system reliability and uptime across all operational platforms
- Monitor system performance and proactively address issues impacting operations
- Improve how systems support reporting, data accuracy, and decision-making
- Identify and implement opportunities to reduce manual processes through improved system utilization and automation
- Ensure systems effectively support both guest experience and day-to-day operations
Qualifications & Experience
- 5-8 years of experience managing business systems or operational technology platforms within a multi-location or scaling organization
- Experience supporting a distributed field organization and driving system consistency across locations
- Experience with CRM systems, membership platforms, scheduling tools, or payment infrastructure
- Strong troubleshooting, problem-solving, and organizational skills
- Experience working with external technology vendors and managing support processes
- Ability to translate operational needs into system configurations and improvements
- Comfortable operating in a fast-growing environment with evolving systems and processes
Please note, while we aim to provide a comprehensive job description, responsibilities may evolve as the organization continues to grow and business needs change.
