Business Systems Analyst

White Cap Supply Holdings, LLC • $75K — $95K *
Atlanta, GA 30349Hybrid
Business Services
5 - 7 years of experience
Reposted 3 weeks ago
Job Overview by Ladders

Qualifications

  • 5-7 years of experience as a Business Systems Analyst or similar role
  • Hands-on support of supply chain and warehouse processes in complex environments
  • Experience with business and functional requirements documentation
  • Strong understanding of warehouse operations including inventory control and shipping
  • Ability to collaborate with various stakeholders and vendors
  • Experience in troubleshooting and root-cause analysis in production support
  • Bachelor's degree in a relevant field or equivalent experience

Responsibilities

  • Gather and document business requirements from stakeholders
  • Assist in application testing, user training, and documentation development
  • Create business cases, ROI calculations, and risk assessments
  • Coordinate project tasks and phases for small to mid-size projects
  • Manage communication with clients and prioritize IT service delivery
  • Conduct root cause analysis for defect resolution
  • Help define scope and implementation of technology solutions

Benefits

  • Comfortable indoor work environment
  • Minimal unpleasant conditions expected
  • Frequent opportunity for movement during work hours
  • Overnight travel required 5% to 20% of the time
Full Job Description
Job Summary

Gather, analyze, and document business requirements for internal customers. Ensure technology solutions align with business needs and strategic goals. Design, document, test and leverage solutions.

Major Tasks, Responsibilities, and Key Accountabilities
  • Interfaces with Business Stakeholders and IT infrastructure teams to define, gather, and document business processes and needs, and translate into detailed functional specifications for development. Performs business systems and process analysis of existing systems/processes. Conducts interviews and requirements gathering workshops. Ensures sign-off of all artifacts.
  • Coordinates requirements for new and existing applications. Assists in testing, training plan development and training, support for users, and developing user documentation (i.e. web manuals, reference guides, etc.). Participates in QA process; identifies test cases; explains complex processes; aids in developing test plans.
  • Develops detailed business cases, ROI calculations, value definition, cost assessments (expense/capital), benefits, and risk analyses.
  • Coordinates project tasks and project life cycle phases for small to mid-size projects (i.e. defining requirements, documentation, and process flows, etc.) to meet customer goals and requirements.
  • Coordinates communication with the client and prioritizes delivery of IT services.
  • Conducts root cause analysis using knowledge of applications, interfaces, and technology for defect resolution.
  • Assists with scope definition and implementation of a solution.


Nature and Scope

  • Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data.
  • Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process.
  • May provide general guidance/direction to or train junior level support or professional personnel.


Work Environment

  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
  • Typically requires overnight travel 5% to 20% of the time.


Preferred Qualifications

  • 5-7 years of experience as a Business Systems Analyst, Functional Analyst, or similar role supporting enterprise business applications.
  • Hands-on experience supporting supply chain, warehouse, distribution, or order management processes in a complex multi-site environment.
  • Experience gathering and documenting business and functional requirements, process flows, test cases, and deployment/readiness artifacts.
  • Strong understanding of warehouse operations, including receiving, putaway, inventory control, picking, packing, staging, shipping, and exception handling.
  • Demonstrated ability to work across business stakeholders, internal IT teams, and external vendors to solve cross-functional issues.
  • Experience supporting incident triage, troubleshooting, root-cause analysis, and structured production support processes.
  • Bachelor's degree in Information Systems, Supply Chain, Business, Engineering, or a related field, or equivalent practical experience.
  • Experience with warehouse management solutions such as Softeon WMS, Manhattan, Blue Yonder, or similar platforms.
  • Experience with Oracle EBS or comparable ERP platforms supporting supply chain and warehouse transactions.
  • Working knowledge of Oracle Integration Cloud (OIC), APIs, EDI, batch integrations, or middleware-based interfacing patterns.
  • Exposure to RF/mobile warehouse execution platforms such as RFGen, RFSmart, or similar handheld/scanning solutions.
  • Experience supporting distribution network transformation, branch/warehouse standardization, or post-acquisition integration initiatives.
  • Familiarity with reporting and analytics tools used for operational visibility, KPI tracking, and exception analysis.

Technical Skills
  • Requirements elicitation, BRDs, FRDs, user stories, acceptance criteria, and process mapping
  • Warehouse Management Systems (WMS) and warehouse execution workflows
  • Oracle EBS and related supply chain transaction flows
  • Integrations and middleware concepts including APIs, batch jobs, EDI, payload tracing, and interface troubleshooting
  • RF/mobile workflows, label/scanning processes, and warehouse device-enabled execution
  • Data analysis, issue trend identification, reporting support, and KPI interpretation
  • Testing support including UAT, regression, defect verification, and deployment readiness

About White Cap Supply Holdings, LLC

White Cap Supply Holdings, LLC Careers

There has never been a better time to join the dynamic team at White Cap Supply Holdings, LLC—the leading distributor of specialty construction and industrial supplies.

Work You’ll Do

Join White Cap Supply Holdings, LLC's industry-leading team to assist some of the most significant construction projects and industrial services in mastering their operational challenges with innovative solutions. Transform the landscape of supply chain management with the best minds at White Cap, where leadership in innovation and a commitment to operational excellence are at the forefront. Lead from a unique position in the marketplace, at the intersection of industry expertise and digital innovation. Work with a nationwide team of business and technology advisors to help clients streamline their procurement and supply chain strategies. Collaborate with a robust team of professionals dedicated to maintaining the highest standards in the supply industry.

Introducing the White Cap Professional Growth and Development Initiative

The initiative is building a market-leading team to help some of the most well-known companies and projects master their operational efficiency and innovation.

Do Innovative Work

Join a group of dedicated professionals at the intersection of technology, industry expertise, and digital innovation.

Drive Innovative Solutions

Deliver targeted solutions through a depth and breadth of experience and innovation that’s second to none.

Be Part of a Great Team

Engage with a wide-ranging technology stack and harness the capabilities, national scale, and solution development of a powerhouse team.

Future-proof Your Career

Advance as far as your ambition takes you with nearly limitless opportunities to grow your career with unmatched training, development, and certification support.

Explore Job Opportunities

White Cap Supply Holdings, LLC positions itself as a leader in providing job opportunities that foster professional growth and skill enhancement in a diverse and inclusive work environment.

The White Cap Edge

The combined service capabilities, national scale, and joint solution development help clients overcome challenges and lead transformation in their industries. Clients across the nation look to White Cap Supply Holdings, LLC for new strategies and solutions to drive growth and innovation in the construction and industrial sectors. Bringing together dedicated professionals, White Cap empowers enterprises to thrive in an era of significant industrial advancement.

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Learn more about White Cap Supply Holdings, LLC
Industry
Real Estate & Construction
* Ladders Estimates

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