Job DescriptionWe are looking for a candidate with job experience in WCIO compliance reporting to Data Collection Organizations (DCO) specifically for the WCPOLS and WCSTAT products. This knowledge is required to support our internal staff, our external clients and for the continuous improvement of systems and processes. Knowledge and use of WCDCI, WCMED and the Indemnity Data Call (WCIND) is also desired.
You will support clients that use ISO's wcPrism reporting services as it relates to new client implementations, existing client maintenance, system enhancements/fixes, and other various client support processes for all products. This will include monitoring of the DCO acceptance criteria and the provision of recommendations for wcPrism edit changes if/where necessary.
You will proactively identify client data reporting issues from their system, wcPrism or DCO system(s) and provide specifications/information needed for wcPrism system updates to comply with DCO requirement changes. If necessary and as needed you will liaise with the DCO on behalf of Verisk or our clients.
You will also be tasked with extensive research and analysis of customer data and regulatory requirements for problem resolution. The ideal candidate would be able to think logically and process information with a high level of detail, accuracy and efficiency while communicating the information proficiently across different internal and external organizational levels.
Responsibilities- Your daily work will be directly related to the general business operations of the division
and its customers. You will be responsible for managing clients and client activities, by
using an interactive ticketing system. - You will assist in the management of the product backlog and corresponding product roadmap.
- You will attend regularly scheduled and adhoc client meetings.
- You will provide support to staff and clients on the WCIO Standards and individual DCO requirements for WCPOLS, WCSTAT, WCDCI, WCMED, and WCIND.
- You will monitor DCO circular announcements and provide the specifications/information needed for wcPrism system changes to comply with DCO requirement change.
- You will work closely with our customers and our product engineering team to ensure client satisfaction and timely delivery of services.
- You will provide support to internal ISO staff based on specific assignments and subject
matter. - You will be responsible for keeping divisional management apprised of customer issues
during and after integration as well as providing updates regarding account progress and
potential red flags. - As a critical member of the product team, you will need to continuously review our internal processes and procedures to ensure that they meet the needs of our clients.
- Research, diagnostics and issue resolution will play a large role in your day to day.
Qualifications- College degree, preferably in Business Administration, and 3-4 years' experience in Workers Comp data reporting required
- Proficiency of WCIO standards required
- Data Reporting Experience required
- Data Processing Experience required
- Data Analysis/Research Skills required
- Customer Service/Project Management skills required
- Excellent troubleshooting ability required
- Excellent oral/written communication and interpersonal skills required
- Proficiency in Microsoft Office, Microsoft Project or equivalent required
- Must be available to travel in response to business needs
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