Position Overview:As a Business Systems Analyst, you'll work closely with business teams and the Process & Technology team to understand how work gets done and shape the systems that support it. You'll help teams define their needs, translate them into system and process changes, and guide those changes from planning through rollout and adoption. The role blends process analysis, system configuration, project coordination, and user support, making you a key partner in how Tract Capital operates and grows.
This is
not primarily a data analysis or reporting role. The focus is on understanding a business problem, designing the right process and system change, and following it through until people are using it successfully.
What You'll Do- Partner with Sales, Operations, and Finance to understand goals, workflows, and challenges, and define the problem before proposing a solution
- Translate findings into clear requirements, business rules, acceptance criteria, and actionable solutions
- Document current and future processes, including handoffs, controls, and approvals
- Configure system elements (workflows, approval logic, data fields, forms) or coordinate with technical teams when development is required
- Plan and coordinate testing, including test scenarios and user acceptance testing, and ensure changes meet business needs before go-live
- Plan rollout and follow through after launch, tracking open issues, decisions, and dependencies until they are resolved
- Create reference materials and deliver live or recorded training sessions to support adoption
- Monitor support requests to identify recurring issues and opportunities for improvement
- Maintain clean system rules, data structures, and permissions to support stability and scalability
Examples of Projects You Might Support- Configuring approval workflows based on project size or spend thresholds
- Importing structured contract or order data when automation alone isn't sufficient
- Maintaining milestone dates that drive billing, reporting, or operational handoffs
- Supporting revenue and billing teams by ensuring systems reflect agreement terms
- Reviewing user roles and access to balance visibility and security
- Redesigning the handoff from signed contract to billing across Sales, Finance, and Operations
- Turning an unclear request into an agreed problem statement, future-state process, and rollout plan
What Makes You Successful Here- You listen closely and ask clear, practical questions
- You can explain processes simply, without adding confusion
- You're comfortable making decisions with evolving or imperfect information
- You bring structure to ambiguity and follow through on details until the change is adopted
- You design solutions that work for the people who will actually use them
Required Qualifications- Bachelor's degree in Business, Computer Information Systems, or equivalent experience
- 3+ years of business analyst or business systems analyst experience implementing process or system changes
- Experience taking process or system changes from requirements through testing, rollout, and user adoption
- Experience writing requirements or acceptance criteria that were used to build and test a solution
- Experience with ERP or CRM platforms (NetSuite preferred; Salesforce a plus)
- Strong skills in process mapping, workflow documentation, and testing coordination
- Excellent communication, facilitation, and problem-solving abilities
- Confidence working across Finance, Sales, Operations, and technology teams
Preferred Qualifications- Telecommunications engineering or operations experience
- Large, complex program management experience
- Lean Six Sigma certification (Green/Black Belt)
- Familiarity with process architecture, UML, or BPM tools
Expected Salary Range: Base Salary range $90,000 - $115,000 + Annual Bonus
Tract Capital Employment:Tract Capital employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO.
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's ongoing needs.
