What You'll Do

Business Analysis

• Interacts directly with business stakeholders to gather and document business needs and evaluate existing processes and procedures across a variety of systems and platforms.
• Interprets business requirements and creates solutions that meet user needs across multiple platforms and initiatives.
• Writes detailed business requirement documents, functional specifications, integration specifications, and data mapping documents for use by developers and integration teams.
• Creates workflow process diagrams, wireframes, mapping documents, ERDs, use cases, user stories, logical data models, and application documentation for record keeping and knowledge sharing.
• Serves as a functional owner and SME for assigned platforms, with growing expertise across product content management, eCommerce, and omnichannel systems.
• Advises business teams on platform capabilities, best practices, and scalable data governance strategies.
• Prepares and presents project status updates, solution designs, and platform roadmap recommendations to senior stakeholders and leadership.

Platform Configuration & Solution Design

• Supports configuration and administration of assigned platforms, including data modeling, attribute management, workflow setup, and channel configuration.
• Supports product content and data flows to retail partners, marketplaces, and digital channels.
• Defines and monitors channel-specific content readiness rules and completeness standards to ensure data meets publication requirements across eCommerce, wholesale, and marketplace channels.
• Partners with IT architects and integration engineers to design and support integrations between business systems and connected platforms.
• Manages user roles, permissions, and access control configurations within assigned platforms, ensuring adherence to data governance and security standards.
• Manages third-party vendors for issue resolution, product enhancements, and release management.
• Coordinates with regional teams for localization and market-specific requirements, ensuring regional compliance for platform content and configurations.
• Supports eCommerce and omnichannel initiatives including site functionality, order management, customer experience improvements, and digital operations.

Continuous Improvement, Support and Delivery

• Triages and resolves user-reported issues in a timely manner; provides training and support to end-users to maximize platform adoption and proficiency.
• Identifies technical debt, process inefficiencies, and opportunities for continuous improvement across assigned systems and platforms.
• Defines and monitors KPIs relevant to platform health and business outcomes; leverages platform reporting and BI tools to communicate status to stakeholders.
• Monitors delivery progress and proactively identifies, communicates, and helps resolve project risks, dependencies, and impediments.
• Coordinates with external implementation partners, consultants, and vendors to ensure delivery quality and alignment with enterprise standards.
• Provides change management and training support for end users and maintains training documentation.
• Validates results through quality assurance testing.
• Develops and owns testing artifacts including QA scripts, regression test plans, and UAT cycles; facilitates UAT with business stakeholders.

• 5+ years of experience as a Business Systems Analyst, with at least 2+ years supporting enterprise platforms in eCommerce, omnichannel, or digital operations (experience with PXM, PIM, DAM, OMS, or similar platforms a plus).
• Experience supporting integrations and data flows between enterprise systems and downstream channels or retail partners.
• Demonstrated experience with data modeling, taxonomy design, and cross-channel content or data syndication.
• Strong understanding of middleware and integration platforms (Boomi, MuleSoft, Informatica, or similar iPaaS) and how data flows between systems.
• Experience using Postman or similar tools to publish and consume APIs for integrations with third parties.
• Proficiency with project and collaboration tools such as Jira, Confluence, and Lucidchart.
• Strong understanding of Agile delivery methodologies, backlog management, sprint planning, and SDLC governance processes.
• Experience facilitating stakeholder discussions, business process workshops, and solution review sessions.
• B.S. in Computer Science, Computer Information Systems, Engineering, Business Administration, or another relevant field of study, or equivalent work experience.

Pay range for this position is $120,000– $145,000/year USD.