M&T Bank Corporation

Business Systems Analyst

M&T Bank Corporation • $71K — $119K *
Buffalo, NY 14221Hybrid
Finance & Insurance
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of operational/business analytics experience
  • Experience with customer servicing applications in banking or financial services
  • Strong skills in user experience research and analysis
  • Excellent verbal and written communication skills for diverse audiences
  • Ability to collaborate with business and technology teams

Responsibilities

  • Analyze business needs to become a subject matter expert on features and functionality
  • Refine user stories in close partnership with the Product Owner
  • Lead acceptance testing, including test plan design and execution
  • Understand technical processes and data flows to guide engineering work
  • Monitor system health and provide support for incidents

Benefits

  • Opportunities for professional development and learning
  • Supportive team environment that fosters collaboration
  • Access to advanced technology and systems for career growth
  • Flexible work arrangements based on project needs
Full Job Description
The BSA sits directly on the Agile team, working closely with engineers, stakeholders, scrum masters, and product owners while serving as a bridge between the business and technical teams. The new BSA's responsibilities will include:

  • Performance of analysis of business needs, leading to a comprehensive knowledge of subject matter expertise in features and functionality:
    • The BSA will be a consultative and authoritative source of knowledge regarding how the business works in their specific line of responsibility.
    • Will assist in solution design, able to inform and direct how it should work so engineers can design how it will work.
  • Business and technical work discovery and story refinement. The BSA will be a close partner with the Product Owner, will share responsibility with the team to refine user stories, and will understand the technical processes, data mapping, interfacing applications, data flows, acceptance criteria, and designs that will inform and guide the work for engineers.
  • A critical role for the BSA is to act as Testing Lead, performing the gatekeeper function for acceptance testing.
    • The BSA will also be heavily involved in designing, preparing, building, and executing test plans and scripts. Although the software engineers are responsible for unit and integration testing, the BSA ensures all testing is done appropriately with specified code and functionality coverage.
    • It is critical a BSA will understand the happy and unhappy paths for testing to be able to determine potential banker impacts and remedies.
    • The successful candidate will ensure we are meeting the needs of the organization: documentation, evidence, process, compliance, traceability - everything should be audit-ready.
  • The BSA joining our team will possess or develop technical acumen in various technologies and integration between multiple systems (including mainframe platforms like Hogan and others, ESB, etc). This includes scripting, data analysis, and system configuration.
  • System and incident support including continuous monitoring of system issues, health, integrity, and incidents. Working with technical teams to ensure that we have the appropriate documentation, playbooks, and procedures in place. Leveraging documentation, alerting, and developing or possessing skills in the use of monitoring tools such as Jira, ServiceNow, Kibana, Confluence, and others.


Education and Experience Required:
  • Combined minimum of 5 years' higher education and/or operational/business analytics experience
  • Experience in user experience and research
  • Experience supporting, analyzing or partnering on customer servicing applications, preferably within banking or financial services.
  • Familiarity with customer servicing procedures and operational workflows, particularly customer contact center environments, preferred.
  • Experience eliciting, documenting, and validating business and functional requirements in a regulated or financial services environment.
  • Strong verbal and written communication skills, with the ability to clearly convey complex concepts to both technical and non-technical stakeholders.
  • Strong organizational and time management skills, with the ability to manage multiple priorities and deliverables.
  • Ability to collaborate effectively with business partners, technology teams, and operations stakeholders.
  • Strong analytical, lateral thinking and problem-solving skills, including the ability to assess impacts, identify root causes, and support resolution of issues.
  • Proficiency with personal computers and relevant software tools (e.g., documentation, analysis, and reporting tools).


Education and Experience Preferred:
  • Bachelor's degree
  • Subject matter expert in business with knowledge or experience utilizing application/system being supported.
  • Capable of working on multiple projects of a moderately complex to complex nature.
  • Proven understanding of applications supported with a sound good knowledge of interfacing/integrated applications.
  • Ability to effectively use project management, word processing and spreadsheet applications.
  • Good understanding of the Bank's application framework.
  • Familiarity with application development software and hardware platforms.
  • Ability to understand business supported and its' terminology.
  • Ability to effectively present to all levels of management
  • Ability to multitask for various components of moderately complex to complex projects.
  • Ability to coordinate between applications and business units.
  • Ability to work in a team environment as well as autonomously.
  • Ability to recognize project milestones and delivery dates.
  • Ability to recommend and implement solutions.
  • Proactive
  • Detail-oriented.
  • Growing understanding of Bank acquisition methodology or relevant conversion experience


M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $71,600.00 - $119,300.00 Annual (USD). The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation.

Location
Buffalo, New York, United States of America

About M&T Bank Corporation

M&T Bank is a financial holding company headquartered in Buffalo, New York. M&T's principal banking subsidiary, M&T Bank, operates banking offices in New York, Maryland, New Jersey, Pennsylvania, Delaware, Connecticut, Virginia, West Virginia, and the District of Columbia. Trust-related services are provided by M&T's Wilmington Trust-affiliated companies and by M&T Bank. M&T Bank traces its origins to the founding of Manufacturers and Traders Bank in Buffalo, New York. As a result of mergers, acquisitions, and name changes, M&T Bank Corporation's principal bank is now known as Manufacturers and Traders Trust Company or M&T Bank. M&T Bank reorganized under a bank holding company in 1969 called First Empire State Corporation. The name was changed in 1998 to M&T Bank Corporation, whose common stock is listed on the New York Stock Exchange and trades under the symbol "MTB."

M&T Bank Corporation Careers

Join the vibrant team at M&T Bank Corporation, a leading financial institution where innovation meets tradition, offering a plethora of job opportunities across various sectors. As one of the most respected banks in the nation, M&T Bank Corporation is the perfect place to jumpstart or advance your career in the financial services industry.

Work You’ll Do

At M&T Bank Corporation, you will be part of a culture that cherishes diversity, leadership, and professional growth. Engage in work that makes a real difference in the community while fostering your career development through comprehensive training programs and diverse learning opportunities.

Innovate and Lead

Embrace the chance to work on projects that integrate cutting-edge financial technologies with robust, traditional banking practices. M&T Bank Corporation is at the forefront of the financial industry, offering innovative solutions that redefine banking standards. Our leadership in the market is driven by a commitment to excellence and continuous improvement.

Career Growth and Opportunities

Whether you are looking for an entry-level position or a more senior role, M&T Bank Corporation provides a dynamic pathway for career advancement. With a variety of job opportunities ranging from internships to full-time positions, you can find the perfect match for your skills and ambitions. Our team is dedicated to helping you navigate your career path with tailored development plans and leadership training.

Join Our Team

Explore job opportunities and join a team that values hard work, creativity, and strategic thinking. M&T Bank Corporation is hiring professionals who are passionate about finance and eager to contribute to a team-oriented environment. Enhance your skills through hands-on experience and ongoing professional development.

Networking and Professional Development

At M&T Bank Corporation, networking and professional development are part of our DNA. Connect with industry leaders, participate in high-impact networking events, and take advantage of our mentorship programs. Our employees benefit from a supportive network that boosts their career trajectories and fosters meaningful professional relationships.

Benefits and Culture

Enjoy a comprehensive benefits package that supports both your professional and personal life. M&T Bank Corporation offers competitive salaries, health benefits, and retirement plans designed to ensure the well-being of our team members and their families. Experience a supportive and inclusive culture where every employee is valued and given the opportunity to thrive.

How to Apply

Ready to take the next step in your career? Visit the M&T Bank Corporation Careers page to browse current openings, submit your resume, and prepare for your interview. We are excited to see how your skills and ideas can contribute to our continued growth and success.

Stay Connected

Keep up to date with the latest from M&T Bank Corporation by following our careers blog. Gain insights from our experts and stay informed about new job openings and upcoming networking events. Join M&T Bank Corporation today and be part of a team that is dedicated to growth, innovation, and leadership in the banking industry. Your future starts here!
Learn more about M&T Bank Corporation
Size
17,115 employees
Market Cap
$25.2 billion
Industry
Finance & Insurance
Net Income
$1.3 billion
Founded
1868
5 Year Trend
+0.2%
NASDAQ
MTB
* Ladders Estimates

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