Position OverviewAs a Business Systems Analyst Consultant within PNC's Retail Technology organization, you will be based in Pittsburgh, PA, Dallas, TX, Strongsville, OH, Birmingham, AL, Phoenix, AZ, or Lakewood, CO.
We are seeking a Business Systems Analyst Consultant to support Agile delivery by serving as a Scrum Master and Agile coach for technology teams. This role is responsible for facilitating Scrum ceremonies, removing impediments, promoting transparency, and ensuring teams follow Agile best practices and enterprise delivery standards. The ideal candidate is a strong facilitator and communicator who thrives in a fast-paced, cross-functional environment and is passionate about continuous improvement.
Key Responsibilities
• Facilitate all Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
• Coach Scrum teams on Agile and Scrum best practices to enable effective, predictable delivery
• Partner with Product Owners, Business Analysts, and Technology Leads to ensure user stories are well-defined, estimated, and ready for sprint execution
• Identify, track, and help resolve team impediments, risks, and dependencies that may impact delivery
• Promote transparency and accountability through clear metrics, reporting, and communication
• Support continuous improvement initiatives to enhance team maturity, velocity, and quality
• Ensure alignment with enterprise Agile delivery standards and governance expectations
Skills & Qualifications
• Proven experience serving as a Scrum Master within Agile technology teams
• Strong understanding of Scrum, Agile principles, and iterative delivery models
• Hands-on experience using Jira for sprint planning, backlog management, and Agile reporting
• Proficiency with Confluence for Agile documentation, team artifacts, and knowledge sharing
• Experience working with cross-functional teams in a fast-paced environment
• Strong communication, facilitation, and problem-solving skills
• Ability to manage multiple stakeholders and drive collaboration across teams
Preferred / Nice-to-Have Skills
• Scrum Master certification (CSM, PSM, or equivalent)
• Experience supporting enterprise-scale Agile delivery, preferably within financial services or regulated environments
• Familiarity with additional Agile and DevOps tools, such as dashboards, collaboration platforms, or CI/CD visibility tools
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description- Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
- Participates in identifying, evaluating, and configuring systems that are cost effective and meet business requirements .
- Monitors client experiences and feedback on the use of business applications; Enhanced system productivity, as needed .
- Provides senior level consulting services to internal business groups on process improvement projects designed to improve their business results .
- Analyzes, defines and documents clients requirements, and revises existing systems logic challenges, as necessary .
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsAgile Methodology, Application Development, Atlassian Confluence, Atlassian JIRA, Business Management, Customer Solutions, Design, Group Problem Solving, Process Improvements, Release Management, Scrum (Agile), Software Solutions, User Experience (UX) Design
CompetenciesBusiness Assessment, Business Process Modeling, IT Environment, IT Project Management, Requirements Analysis, Technical Writing/Documentation, Workflow Analysis
Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesCBAP (Certified Business Analysis Professional) certification preferred.
Pay TransparencyBase Salary: $55,000.00 - $120,650.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application WindowGenerally, this opening is expected to be posted for two business days from 04/17/2026, although it may be longer with business discretion.
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
