Business Systems Analyst

Category: Business Analysis (functional and technical)

Main location: Canada, Ontario, Toronto

Position ID:J0826-0919

Employment Type: Full Time

Position Description:

At CGI, we are seeking an experienced Business Systems Analyst with strong expertise in the life insurance domain. In this role, you will bridge the gap between business needs and technology delivery, supporting applications and business processes across the insurance value chain.

This position is part of a strategic effort to build and strengthen our team's deep application knowledge. The ideal candidate will bring strong functional knowledge, hands-on business analysis experience, and the ability to work effectively in Agile delivery teams.

This is a hybrid position based in the Toronto region, with work from our Downtown Toronto and/or North York locations a minimum of three days per week, subject to change at any time.

Your future duties and responsibilities:

- Collaborate with business stakeholders, product owners, system owners, architects, developers, QA teams, vendors, and operations teams to define and document business and system requirements.
- Lead requirements-gathering sessions, process walkthroughs, application discovery discussions, and stakeholder interviews across life insurance functional areas.
- Translate business needs into clear functional and system requirements, user stories, acceptance criteria, process flows, use cases, data mappings, and interface requirements.
- Develop and maintain documentation for business processes, application functionality, integrations, operational procedures, and application-specific knowledge.
- Support functional areas such as New Business, Underwriting, Billing & Collections, Claims, Compensation, Policy Administration, Correspondence, Policyholder Experience, and Agent Experience.
- Analyze current-state processes and system capabilities to identify improvement opportunities, operational efficiencies, risks, gaps, and dependencies.
- Support Agile delivery activities, including backlog refinement, sprint planning, story elaboration, daily coordination, sprint reviews, and retrospectives.
- Partner with technical teams to assess solution options, validate system impacts, and ensure proposed solutions align with business outcomes and enterprise standards.
- Support SIT, UAT, defect triage, requirements traceability, test case review, business validation, implementation readiness, and post-implementation support.
- Work across both in-person and virtual teams in a hybrid delivery environment while enabling knowledge transfer and succession planning.

Required qualifications to be successful in this role:

- 8+ years of experience as a Business Analyst or Business Systems Analyst, preferably supporting enterprise insurance applications.
- 5+ years of hands-on experience in the life insurance domain, with a strong understanding of core insurance processes and terminology.
- Strong functional knowledge in one or more of the following areas: New Business, Underwriting, Policy Administration, Billing & Collections, Claims, Compensation/Commissions, Correspondence, Policyholder Servicing, or Agent Servicing.
- Experience working on application enhancement, modernization, integration, transformation, or production support initiatives in a complex environment.
- Proven ability to elicit, analyze, document, validate, and manage business and system requirements throughout the full delivery lifecycle.
- Experience creating user stories, acceptance criteria, business process flows, system process flows, data flow diagrams, gap analyses, use cases, and functional specifications.
- Strong understanding of Agile methodology and experience participating in Scrum, Kanban, SAFe, or hybrid Agile delivery models.
- Experience working with distributed, cross-functional teams and managing communication across business and technical stakeholders.
- Excellent analytical, facilitation, problem-solving, documentation, stakeholder management, and communication skills.
- Strong requirements management, business process analysis, functional analysis, and system impact assessment capabilities.
- Hands-on experience with Agile tools such as Jira, Azure DevOps, or similar platforms.
- Proficiency with Microsoft Office Suite, Visio, process modelling tools, and collaboration platforms such as SharePoint and Teams.
- Ability to understand system integrations, batch processes, interfaces, APIs, data flows, and upstream/downstream application dependencies.
- Working knowledge of SQL, reporting queries, data analysis, or data mapping.
- Familiarity with SDLC practices, including requirements, design, development, testing, implementation, warranty, and production support.

Assets
- Experience with life insurance applications or related platforms such as PMACS, wmA, AppPro, UWPro, Documaker, Microsoft Dynamics CRM 365, or FileNexus.
- Experience with correspondence generation, workflow management, document management, commissions, agent portals, policyholder portals, or customer service platforms.
- Experience supporting insurance product launches, regulatory changes, data migration, conversion, integration, or legacy modernization initiatives.
- CBAP, CCBA, PMI-PBA, Scrum, SAFe, or other business analysis and Agile certifications.
- Experience in the Canadian or North American life insurance market.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $65,000-$115,000. This role is an existing vacancy.

#LI-VK7

Skills:

• Agile
• Azure DevOps
• Business Analysis
• Data Analysis
• Data Mapping
• Financial Services
• Jira
• Life Insurance
• Lifecycle management
• SQL