Salary: See Position Description
Location : Heywood Office and Operations Facility, Minneapolis, MN
Job Type: Full-Time
Remote Employment: Flexible/Hybrid
Job Number:Division: Metro Transit
Department: Bus Transportation Admin
Opening Date: 06/22/2026
Closing Date: 7/5/2026 11:59 PM Central
How your work would contribute to our organization and the Twin Cities region:The Business Systems Analyst 2 or 3 (BSA 2/BSA 3) will provide data quality support and analysis for business operations as well as systems administration for HASTUS, iDash and other software used by the department. This position exists to leverage resources to deliver cost effective and reliable transit services. Responsibilities include problem identification, analysis and resolution; supporting software end users; maintaining security and permission structures; assisting with user training; running reports; developing and writing ad hoc queries; testing software patches; tracking and analyzing bus operator staffing information; providing support in the bus and rail operator time and attendance process and bi-weekly payroll generation for approximately 1,500 employees.
This position will be filled as either a BSA 2 or 3 based on qualifications and experience. This position has a flexible/hybrid schedule (in office 2 days per week) and free parking is available onsite.
Full Salary Range:
BSA 2 - Grade G, $39.69 to $64.41 (hourly) or $82,555 to $133,973 (yearly)
BSA 3 - Grade H, $42.90 to $69.63 (hourly) or $89,232 to $144,830 (yearly)
This posting will establish a six (6) month eligibility pool for current and future openings.
What you would do in this job BSA 2:- Communicates with systems users as the first point of contact regarding system problems and change request; provides support to system users; troubleshoots issues.
- Prepares procedures and training documentation; provides training; performs routine procedural audits; identifies areas to be considered for improved efficiency.
- Updates and maintains data in systems as well as user access and security settings.
- Works with information services staff in the analysis, design, configuration, testing and maintenance of systems.
- Performs routine analysis; tests and recommends system solutions; analyzes and troubleshoots routine system problems; documents issues, request, recommendations and changes.
- Prepares and delivers reports.
- Develops and maintains HASTUS interfaces.
- Supports the development and maintenance of iDash, a .NET application.
- Perform other related duties.
BSA3:- The BSA 3 level is responsible for all the same requirements for the BSA 2 except that it requires the application of knowledge, skills and abilities to perform tasks that are broader and require problem identification, analysis and resolution.
The BSA 3 is distinguished from the BSA 2 by the need for broader understanding of business systems, greater degree of independent judgment exercised and autonomy and responsibility to perform more complex modifications and configurations within the system. BSA 3 incumbents have a significant role in system analysis, problem identification, and the recommendation/ implementation of solutions to high level management. Positions lead organization-wide teams on system implementation projects and serve as a champion for business process improvements.
What education and experience are required for this job (minimum qualifications)BSA 2:Any of the following combinations of progressively responsible experience in management analysis or related experience as a business systems analyst (with significant experience running reports and working with data) AND completed education degree in finance, economics, business administration, management information systems, or related field;
- High school diploma/GED and seven (7) years of experience
- Associate's degree and five (5) years of experience
- Bachelor's degree or higher and three (3) years of experience
BSA 3:Any of the following combinations of progressively responsible experience in management analysis or related experience as a business systems analyst (with significant experience running reports and working with data) AND completed education degree in finance, economics, business administration, management information systems, or related field;
- High school diploma/GED and eight (8) years of experience
- Associate's degree and six (6) years of experience
- Bachelor's degree and four (4) years of experience
- Master's degree and two (2) years of experience
What additional skills and experience would be helpful in this job (desired qualifications):
- Ability to work with different perspectives and cultures and recognizes the value that they bring to an organization.
- Experience working with the public transit industry.
- Intermediate skills in PowerBI, PowerAps, PowerAutomate, SQL and Report Builder.
- Experience developing and writing ad hoc queries.
- Experience with providing software user training to end users.
- Experience with creating/running reports in Excel or other software.
- Experience testing software patches.
- Ability to interpret and apply mathematics and statistical methods and procedures gained through professional educational training.
- Intermediate or advanced skills in Microsoft Word, Excel, Outlook and PowerPoint.
- Ability to read, analyze, and interpret professional journals, technical procedures and government regulations.
What knowledge, skills and abilities you should have within the first six months on the job:
- Knowledge of the public transit industry.
- Knowledge of goals, operating procedures, workflow and regulations regarding department functions.
- Knowledge of workflow analysis and simplification techniques.
- Knowledge of operating work rules, procedures and payroll.
- Knowledge of technical skills specific to business systems used in the department: HASTUS, iDash, and TIS.
- Intermediate skills in PowerApps, PowerAutomate and Report Builder.
- Ability to develop and write ad hoc queries, write reports, business correspondence and procedure manuals.
- Ability to effectively present information and respond to questions from groups of customers or clients.
- Requires the skill to provide basic client services to the public and other agencies within the organization. Requires tact, courtesy and cooperation in dealings with others where the primary purpose is the exchange of information.
- Promotes an equitable, positive and respectful work environment that values cultural and diversity among all employees.
What you can expect from us:
- We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area.
- We encourage our employees to develop their skills through on-site training and tuition reimbursement.
- We provide a competitive salary, excellent benefits and a good work/life balance.
Additional informationUnion/Grade:
BSA 2: Non-Represented / Grade G or
BSA 3: Non-Represented / Grade H
FLSA Status: Exempt
Safety Sensitive: No
What your work environment would be:Work is performed in a standard office setting. Some positions may require travel between primary work site to other sites.
What steps the recruitment process involves:1. We review your minimum qualifications.
2. We rate your education and experience.
3. We conduct a structured panel interview.
4. We conduct a selection interview.
01
Applicant Instructions: The supplemental questions listed below are to further evaluate your education and experience and to determine your eligibility for this position. Answer each question completely and please do not type "see resume" otherwise your application will be considered incomplete, and you will not receive further consideration for this position. The experience you indicate in your responses should also be consistent with the Work History section of this application. If you attached a resume and/or cover letter to your application, it will be reviewed at the education and experience review step.I have read and understand the above instructions regarding supplemental questions.
02
How did you
first hear about this job opening?
- CareerForce Center
- Community Event/Organization
- Employee Referral
- Facebook
- Glassdoor
- Indeed
- Job Fair
- LinkedIn
- Metro Transit Bus Advertisement
- Twitter
- Website: governmentjobs.com
- Website: metrocouncil.org
- Website: metrotransit.org
- Website: minnesotajobnetwork.com
- Other
03
If you selected 'Other', please describe where you first heard about this job. if you selected 'Employee Referral' please enter the employee's first and last name, ID number (if known), and job title.Type N/A if not applicable.
04
Please select the option below that reflects your education and experience level.
- A High school diploma/GED AND at least seven (7) years of related experience as a business systems analyst.
- An Associate's degree in finance, economics, business administration, information systems or related field; AND at least five (5) years of related experience as a business systems analyst.
- A Bachelor's degree in finance, economics, business administration, information systems, or related field; AND at least three (3) years of management analysis or related experience as a business systems analyst.
- A Master's degree in finance, economics, business administration, information systems, or related field; AND at least two (2) years of management analysis or related experience as a business systems analyst.
- None of the above.
05
Please select the areas you have experience in. Check all that apply.
- Experience with developing and writing ad hoc queries.
- Experience with providing software user training to end users.
- Experience with creating/running reports using Excel, Power BI or other software
- Experience testing software patches.
- None of the above.
06
If you answered that you have experience with developing and writing ad hoc queries in question 5, please provide an example of your experience. If this does not apply, type N/A.
07
If you answered that you have experience with providing software user training to end users in question 5, please provide an example of your ex
